Equine Office Administrator

CVS Veterinary Group; Salisbury; On-site; GBP 4,000 - 8,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on vet bills

Staff discount on Animed Direct

Employee Assistance Programme

Career recognition and support

Job summary

CVS Vets is seeking a part-time Office Administrator for Endell Equine Hospital in Salisbury. You will handle calls, book appointments, plan vets’ diaries, respond to queries, register new clients and manage payments within a friendly team environment.

The role emphasizes strong customer service, empathy and the ability to multi-task in a busy equine clinic. Proficiency in MS Office and database systems is valued.

Qualifications

• Previous receptionist experience is essential
• Veterinary/equine experience is a plus
• Ability to multi-task and prioritise workload
• Resilient in busy or potentially emotional situations
• Excellent communication with strong empathy
• Excellent customer service and public interaction skills
• Proficiency in Microsoft Office and databases

Responsibilities

• Answer phones and book appointments
• Logistical planning of Vet's diaries
• Respond to queries via phone, in person and email
• Register new clients
• Deal with account queries and payments
• Complete insurance forms and dispense medications
• Take payments
• Provide a warm, welcoming experience to clients arriving at the practice

Skills

Reception experience

Equine knowledge

Multi-tasking

Customer service

Communication

Empathy

Teamwork

Tools

Microsoft Office

Database management

Job description

We are seeking an enthusiastic individual with a knowledge of horses to join us as an Office Administrator at Endell Equine Hospital.

Location:

Salisbury

Contract:

Permanent

Hours:

We are looking for a part-time team member to join our team. This role will be between 8 - 16 hours per week

Shift Pattern:

The office is open Monday - Friday between 08.00 - 17.30 and the shifts spread across the days and times.

About Endell Equine Hospital:

Take a look at the practice here: Equine Vets Salisbury | Equine Vets Wiltshire & New Forest

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Logistical planning of Vet's diaries
• Responding to queries via phone, in person and email
• Registering new clients
• Dealing with account queries and payments
• Completing insurance formsDispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Equine Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary and equine experience is a plus!
• Experience with horses or equine knowledge is desired
• The ability to multi-task and prioritise your workload is essential
• Resilient with the ability to cope with busy and potentially emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.