Equine Office Administrator

CVS Group; Salisbury; Hybrid; GBP 7.900 - 11.000; Teilzeit

Benefits dieser Stelle

National Minimum Wage aligned salary

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Employee wellbeing support

Zusammenfassung

CVS Vets is seeking an enthusiastic Office Administrator to join Endell Equine Hospital in Salisbury. This part-time role supports reception duties, appointment bookings, diary planning and client communications.

You will handle calls, emails, payments, insurance forms, and basic dispensing, ensuring a warm, professional experience for clients. Previous reception experience is essential; equine knowledge is a plus, and proficiency with Microsoft Office is expected.

Qualifikationen

• Previous Receptionist experience is essential; veterinary/equine experience a plus.
• Experience with horses or equine knowledge is desired.
• Ability to multi-task and prioritise workload is essential.
• Resilient and able to cope with busy or emotional situations.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience dealing with the public.
• Positive attitude and teamwork.
• Proficiency in Microsoft Office and other databases.

Aufgaben

• Answering phones and booking appointments
• Logistical planning of diaries
• Responding to queries via phone, in person, and email
• Registering new clients
• Handling payments and account queries
• Completing insurance forms
• Dispensing medications
• Taking payments
• Provide a warm, welcoming experience to clients arriving at the practice

Kenntnisse

Reception experience

Equine knowledge

Multitask & prioritise

Empathy

Customer service

Teamwork

Microsoft Office

Tools

Database management

Jobbeschreibung

We are seeking an enthusiastic individual with a knowledge of horsesto join us as an Office Administrator atEndell Equine Hospital.

Location: Salisbury

Contract: Permanent

Hours: We are looking for a part-time team member to join our team. This role will be between 8 – 16 hours per week

Shift Pattern: The office is openMonday – Friday between 08.00 – 17.30 and the shifts spread across the days and times.

About Endell Equine Hospital:

Take a look at the practice here: Equine Vets Salisbury | Equine Vets Wiltshire & New Forest

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Logistical planning of Vet's diaries
• Responding to queries via phone, in person and email
• Registering new clients
• Dealing with account queries and payments
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Equine VeterinaryReceptionist:

• Previous Receptionist experience is essential;veterinary and equine experienceis a plus!
• Experience with horses or equine knowledge is desired
• The ability to multi-task and prioritise your workload is essential
• Resilient with the ability to cope with busy and potentiallyemotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit on discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.