Head Receptionist / Senior Administrator

CVS Veterinary Group; Wokingham; On-site; GBP 21,000 - 28,000; Part time

Benefits offered by this job

25 days holiday

Pension

Discounted healthcare

Staff discounts for animals

Job summary

CVS Veterinary Group is seeking a Senior Administrator / Head Receptionist to join our equine team in the UK. You will manage a small reception team and ensure excellent client service from the first call to the visit.

The ideal candidate has proven leadership, strong customer service skills and experience with practice IT systems, in a busy veterinary environment. Part-time or full-time options are available with a competitive salary based on experience.

Qualifications

• Experience leading a small reception/administration team.
• Strong customer service skills in a busy veterinary setting.
• Proficient with office IT systems and diary management.
• Excellent written and verbal communication.

Responsibilities

• Lead and support a team of two receptionists.
• Answer calls, diary management and greet clients.
• Manage appointment bookings and payments.
• Arrange medication orders and coordinate with vets.
• Maintain high standards of customer service.

Skills

Team management

Customer service

Administrative skills

Diary management

Telephone etiquette

Tools

Practice IT systems

Office software

Job description

Senior Administrator / Head Receptionist

Part-time or Full-time considered - Monday to Friday

Salary depending on experience

We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.

If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).

• In this role, you will be responsible for managing the team of two receptionists, to ensure we provide excellent customer service, multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas.
• The role will include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience.
• You will manage appointment bookings, handle queries and take payments, while also arranging medication orders.
• You must be detail driven with excellent written and verbal communication skills, with a confident telephone manner, and have experience of using various IT systems (full training is given).
• A positive ‘can do' attitude is essential.

We offer an excellent benefits package starting at 25 days holiday, pension, discounted healthcare and staff discounts for equine and companion animals, along with a competitive salary, depending on experience.

See our website for more information on who we are: https://scott-dunns.co.uk/