Equine Office Administrator

CVS Group plc.; Salisbury; Hybrid; GBP 3,600 - 7,300; Part time

Benefits offered by this job

National Minimum Wage alignment

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets in Salisbury is seeking an enthusiastic Office Administrator with knowledge of horses to join Endell Equine Hospital on a part-time basis. The role includes answering phones, booking appointments, registering clients and handling payments, with light dispensing as needed.

You will provide a warm, professional welcome to clients and support efficient diary management. Hours are 8–16 per week, Monday–Friday 08:00–17:30, with shifts spread across days.

Qualifications

• Previous receptionist experience is essential; veterinary/equine experience is a plus.
• Ability to multi-task and prioritise workload in a busy practice environment.
• Excellent communication skills and strong empathy when dealing with clients.

Responsibilities

• Answer phones and book appointments.
• Logistical planning of vets' diaries.
• Respond to queries via phone, in person and email.
• Register new clients and handle account queries and payments.
• Complete insurance forms and assist with dispensing medications.
• Take payments and ensure a warm, welcoming experience for clients.

Skills

Receptionist experience

Horse knowledge

Multi-tasking

Empathy

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

We are seeking an enthusiastic individual with a knowledge of horses to join us as an Office Administrator at Endell Equine Hospital.

Location: Salisbury

Contract: Permanent

Hours: We are looking for a part-time team member to join our team. This role will be between 8 – 16 hours per week

Shift Pattern: The office is open Monday – Friday between 08.00 – 17.30 and the shifts spread across the days and times.

About Endell Equine Hospital:

Take a look at the practice here: Equine Vets Salisbury | Equine Vets Wiltshire & New Forest

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Logistical planning of Vet's diaries
• Responding to queries via phone, in person and email
• Registering new clients
• Dealing with account queries and payments
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Equine Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary and equine experience is a plus!
• Experience with horses or equine knowledge is desired
• The ability to multi-task and prioritise your workload is essential
• Resilient with the ability to cope with busy and potentially emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.