Head Receptionist

Ivc; Lampeter; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Annual leave

Pension scheme

Discounted veterinary care

Healthcare plan

Cycle to work

Training opportunities

Green Cars salary sacrifice

Retail discounts

Job summary

inspiring vet care in West Wales is seeking a part-time Head Receptionist for Steffan Veterinary Services. You will be the first point of contact for clients, ensuring a welcoming, professional experience while supporting appointment scheduling and client communications.

The role offers 30 hours per week with flexible days and occasional Saturdays, in a supportive practice focused on care and continuity. Veterinary setting experience is a plus, but the right attitude matters most.

Qualifications

• Proven experience in customer service or front desk roles.
• Ability to manage multiple tasks in a busy environment.
• Friendly, professional manner with clients and pets.
• Willingness to learn and adapt in a veterinary setting.

Responsibilities

• Greeting clients and their pets
• Managing appointments
• Taking payments
• Telephone handling
• Cleaning
• Debt management
• Pet health club
• Assisting with practice KPI's
• Diary management
• Stock management

Skills

Excellent communication

Customer-facing experience

Multi-tasking

Team collaboration

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Head Receptionist to join our team at Steffan Veterinary Services on a part-time basis.

Steffan Veterinary Services is a thriving first-opinion mixed practice located in the heart of a charming rural town in West Wales. Our practice ethos revolves around maintaining excellent clinical standards, fostering a supportive and inclusive working environment, and delivering compassionate care to our clients and patients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

The role is for 30 hours per week, days and times are flexible. A typical working day is 8.30 until 5. There may also be occasional Saturdays to meet the needs of the business.

Key Responsibilities

• * Greeting clients and their pets
• * Managing appointments
• * Taking payments* Telephone handling
• * Cleaning
• * Debt management
• * Pet health club
• * Assisting with practice KPI's
• * Diary management
• * Stock management

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• * Excellent communication skills and a professional, welcoming manner
• * Experience in a customer-facing role, with a strong focus on service and attention to detail
• * The ability to manage multiple tasks effectively in a busy environment
• * A collaborative approach and willingness to support colleagues
• * A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• * A key client-facing role within a supportive and collaborative practice team
• * Clear career pathways with progression opportunities within client care and practice leadership roles
• * Ongoing learning and development supported by experienced colleagues and practice teams
• * A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• * 6.6 weeks' annual leave plus your birthday off
• * Increasing holiday allowance based on length of service
• * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• * Learning and development opportunities via the inspiring vet care Academy
• * Pension scheme
• * Discounted veterinary care
• * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £21,750 per annum