Head Receptionist / Senior Administrator

CVS Group; Wokingham; Hybrid; GBP 25,000 - 35,000; Part time

Benefits offered by this job

25 days holiday

Pension

Discounted healthcare

Staff discounts

Job summary

CVS Vets in Wokingham is looking for an enthusiastic Senior Administrator / Head Receptionist. This role involves managing a team, ensuring outstanding customer service and handling various administration tasks.

With a focus on equine care, candidates should have strong communication skills and a proactive attitude. The position offers flexibility between part-time and full-time, an excellent benefits package including holidays and discounts.

Qualifications

• Experience managing a team in a busy environment.
• Passion for customer service.
• In-depth equine knowledge from work or ownership.
• Detail-driven with excellent verbal and written skills.

Responsibilities

• Manage a team of two receptionists to ensure excellent service.
• Handle appointment bookings and manage diary.
• Support the Practice Director with various tasks.

Skills

Outstanding customer service

Team management

Detail-oriented

Excellent communication

IT systems proficiency

Job description

Senior Administrator / Head Receptionist

Part-time or Full-time considered - Monday to Friday

Salary depending on experience

We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.

If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).

In this role, you will beresponsible for managing the team of two receptionists, to ensure we provide excellent customer service, multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas.

The role will include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience. You will manage appointment bookings, handle queries and take payments, while also arranging medication orders.

You must be detail driven with excellent written and verbal communication skills, with a confident telephone manner, and have experience of using various IT systems (full training is given). A positive ‘can do' attitude is essential.

We offer an excellent benefits package:

• 25 days holiday
• pension
• discounted healthcare
• staff discounts for equine and companion animals
• competitive salary, depending on experience

See our website for more information on who we are: https://scott-dunns.co.uk/