Veterinary Administrator/Receptionist (FTC)

Inspiring Vet Care; Oswestry; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Pension scheme

Healthcare Cash Plan

Cycle to Work

Discounted veterinary care

Job summary

Inspiring Vet Care is seeking a part-time Receptionist to provide a friendly, professional welcome to clients and support a smooth patient journey. You will help manage appointments, handle enquiries, and work closely with clinical and non-clinical colleagues to ensure a positive experience for both clients and their animals.

The role requires excellent communication, strong organisational skills, and a proactive, team-oriented approach.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

Responsibilities

• Manage appointments and handle enquiries to ensure a smooth patient journey.
• Provide a welcoming first point of contact for clients.
• Support client communications and coordinate with clinical and non-clinical colleagues.
• Assist with general administrative tasks and maintain accurate records.

Skills

Customer service

Communication

Organisation

Teamwork

Proactive

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part-time role working 19 hours per week over 3 days, Tuesday, Wednesday 9am-3pm, Friday 9- 5pm.

Key Responsibilities

This is a varied and important role, providing a welcoming first point of contact for our clients while supporting the smooth day-to-day running of the practice.

We are looking for someone who is approachable and confident when dealing with clients, who is highly organised and has good attention to detail.

The successful candidate should be comfortable handling administrative tasks, using computers and standard operating systems.

Previous experience in a veterinary practice, agricultural business or similar customer facing role would be advantageous, but full training will be provided for the right candidate.

An interest in farming or the veterinary sector would also be beneficial.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £12,884 per annum