Head Receptionist — Lead Luxury Front Desk & Team

Trinity Resource Solutions; Dorney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxurious hotel in Dorney is seeking a Head Receptionist to lead the front office operations. The ideal candidate will have at least 2 years of experience as a Senior Receptionist or in a supervisory role. Responsibilities include training the reception team, ensuring exceptional service, and maintaining high operational standards. The position offers instant access to earned wages, a birthday paid day off, and real growth opportunities through training and development.

Benefits

Instant access to earned wages

Paid day off for your birthday

Employee Assistance Programme

Rewards for exceptional service

Team appreciation events

Friends & Family rates across hotels

Growth opportunities through training

Qualifications

• At least 2 years’ experience as a Senior Receptionist or Head Receptionist.
• Natural leader who inspires and motivates the team.
• Fluent in English with strong communication and numeracy skills.

Responsibilities

• Lead and inspire the Reception team to deliver seamless service.
• Collaborate with Housekeeping and Reservations for smooth guest journeys.
• Handle guest feedback professionally.

Skills

Leadership

Organizational skills

Communication

Attention to detail

Customer service mindset

Tools

Opera PMS

Microsoft Office

Job description

A luxurious hotel in Dorney is seeking a Head Receptionist to lead the front office operations. The ideal candidate will have at least 2 years of experience as a Senior Receptionist or in a supervisory role. Responsibilities include training the reception team, ensuring exceptional service, and maintaining high operational standards. The position offers instant access to earned wages, a birthday paid day off, and real growth opportunities through training and development.