Head Receptionist

Trinity Resource Solutions; Dorney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxurious hotel in Dorney is seeking a Head Receptionist to lead the front office operations. The ideal candidate will have at least 2 years of experience as a Senior Receptionist or in a supervisory role. Responsibilities include training the reception team, ensuring exceptional service, and maintaining high operational standards. The position offers instant access to earned wages, a birthday paid day off, and real growth opportunities through training and development.

Benefits

Instant access to earned wages

Paid day off for your birthday

Employee Assistance Programme

Rewards for exceptional service

Team appreciation events

Friends & Family rates across hotels

Growth opportunities through training

Qualifications

• At least 2 years’ experience as a Senior Receptionist or Head Receptionist.
• Natural leader who inspires and motivates the team.
• Fluent in English with strong communication and numeracy skills.

Responsibilities

• Lead and inspire the Reception team to deliver seamless service.
• Collaborate with Housekeeping and Reservations for smooth guest journeys.
• Handle guest feedback professionally.

Skills

Leadership

Organizational skills

Communication

Attention to detail

Customer service mindset

Tools

Opera PMS

Microsoft Office

Job description

Head ReceptionistStep into the Spotlight – Lead Our Clients Front of House in Style!

Are you aSenior Receptionist or Reception Supervisorready to take the next big step in your hospitality journey? This is your chance to shine at a stunning high end hotel property where timeless elegance meets contemporary charm.

AsHead Receptionist, you’ll be the beating heart of front office — the first smile for guests to see, and the calm, confident presence that ensures their every moment is flawless.

What Makes This Role So Special?

This isn’t just a desk job — it’s afront-row seat to unforgettable guest experiences.You’ll lead a passionate team, elevate service standards, and help create a lobby atmosphere that sparkles with warmth, professionalism, and personality.

What they are Looking For

• At least2 years’ experienceas a Senior Receptionist (or Head Receptionist in a boutique property)
• Anatural leaderwho can inspire, train and motivate their team
• Sharporganisational skillsand impeccable attention to detail
• Confident usingOpera PMSandMicrosoft Office
• Fluent in English, with strong communication & numeracy skills
• A passion forluxury service, teamwork, and going above & beyond

Your Day-to-Day

• Lead, coach & inspire the Reception team to deliver seamless service
• Maintain high operational standards & support with training
• Maximise revenue through smart room allocation & upselling
• Collaborate with Housekeeping & Reservations to ensure smooth guest journeys
• Handle guest feedback with professionalism & flair
• Participate in Duty Management shifts and ensure front office excellence

Why You’ll Love Being Part of our Clients family

• Instant accessto your earned wages & financial wellbeing tools
• A paid day off for your birthday(because you deserve it!)
• 24 / 7 Employee Assistance Programmefor you & your family
• Rewardsfor exceptional service moments
• Team appreciation events& regular recognition
• Friends & Family ratesacross all hotels in our group
• Real growth opportunitiesthrough training, development & internal promotions

If you’ve got the charisma, confidence, and care to lead from the front — then our clientwants you at Reception.

Apply today and take your hospitality career to new heights