Head of Workplace Operations & Experience

Ampa Group; Nottingham; On-site; GBP 55,000 - 70,000; Full time

Job summary

Ampa Group is seeking a hands-on Workplace Operations Manager to own operations across our Nottingham locations, combining front of house, building services, print/post and reprographics. You'll lead a multi-disciplinary team, manage budgets, ensure safety and compliance, and partner with senior stakeholders to deliver outstanding experiences for staff and clients.

This role requires 5+ years in workplace/facilities in a professional services setting, and a proactive, organised approach in a

Qualifications

• 5+ years' experience managing Workplace/Facilities operations in a similar environment.
• Experience within professional services is essential.
• Strong Workplace Management experience in a commercial building.
• Experience leading Front of House operations.
• Experience managing budgets (OPEX/CAPEX) and financial control.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and inspire a multi-disciplinary Workplace team.
• Deliver exceptional service to clients, visitors and colleagues.
• Manage contractors, suppliers and SLAs, driving performance and value.
• Own OPEX and CAPEX budgets, including forecasting and financial control.
• Lead projects, moves and workplace change from start to finish.
• Oversee reception, post room, meeting spaces, catering, security and cleaning.
• Take ownership of Health & Safety, compliance and business continuity.
• Identify opportunities to improve processes, reduce risk and increase efficiency.
• Partner with senior stakeholders to turn strategy into real operational results.

Skills

Team leadership

Facilities management

Budget management

Health & Safety

Stakeholder management

Contractor management

Project delivery

MS Office 365 / Teams

Job description

Ampa Group is seeking a hands-on Workplace Operations Manager to own operations across our Nottingham locations, combining front of house, building services, print/post and reprographics. You'll lead a multi-disciplinary team, manage budgets, ensure safety and compliance, and partner with senior stakeholders to deliver outstanding experiences for staff and clients.

This role requires 5+ years in workplace/facilities in a professional services setting, and a proactive, organised approach in a