Workplace Team Leader

Ampa Group; Nottingham; On-site; GBP 55,000 - 70,000; Full time

Job summary

Ampa Group is seeking a hands-on Workplace Operations Manager to own operations across our Nottingham locations, combining front of house, building services, print/post and reprographics. You'll lead a multi-disciplinary team, manage budgets, ensure safety and compliance, and partner with senior stakeholders to deliver outstanding experiences for staff and clients.

This role requires 5+ years in workplace/facilities in a professional services setting, and a proactive, organised approach in a

Qualifications

• 5+ years' experience managing Workplace/Facilities operations in a similar environment.
• Experience within professional services is essential.
• Strong Workplace Management experience in a commercial building.
• Experience leading Front of House operations.
• Experience managing budgets (OPEX/CAPEX) and financial control.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and inspire a multi-disciplinary Workplace team.
• Deliver exceptional service to clients, visitors and colleagues.
• Manage contractors, suppliers and SLAs, driving performance and value.
• Own OPEX and CAPEX budgets, including forecasting and financial control.
• Lead projects, moves and workplace change from start to finish.
• Oversee reception, post room, meeting spaces, catering, security and cleaning.
• Take ownership of Health & Safety, compliance and business continuity.
• Identify opportunities to improve processes, reduce risk and increase efficiency.
• Partner with senior stakeholders to turn strategy into real operational results.

Skills

Team leadership

Facilities management

Budget management

Health & Safety

Stakeholder management

Contractor management

Project delivery

MS Office 365 / Teams

Job description

37 hours per week | 07:00-19:00 | Reporting to the Workplace Regional Manager This is more than a day-to-day Workplace role. We're looking for a confident, hands-on leader to take ownership of Workplace operations across our locations, bringing together front of house, building services, print/post and reprographics to deliver an outstanding experience for our people, clients and visitors. What you will be doing: You'll be the person making sure the workplace is safe, seamless, professional and ready to perform. You'll:

• Lead and inspire a multi-disciplinary Workplace team
• Deliver exceptional service to clients, visitors and colleagues
• Manage contractors, suppliers and SLAs, driving performance and value
• Own OPEX and CAPEX budgets, including forecasting and financial control
• Lead projects, moves and workplace change from start to finish
• Oversee reception, post room, meeting spaces, catering, security and cleaning
• Take ownership of Health & Safety, compliance and business continuity
• Identify opportunities to improve processes, reduce risk and increase efficiency
• Partner with senior stakeholders to turn strategy into real operational results
  5+ years' experience managing Workplace/Facilities operations in a similar environment - professional services is essential.
• Strong Workplace Management experience within a commercial building.
• Experience managing Front of House operations, ideally within professional services.
• Experience leading and managing teams, including a multi-disciplinary operation.
• Strong understanding of Health & Safety, statutory compliance and risk assessments.
• Experience managing budgets (OPEX/CAPEX) and financial control.
• Strong supplier and contractor management experience, including SLAs and performance.
• Experience delivering projects, change and continuous improvement.
• Excellent communication and stakeholder management skills.
• Highly organised, able to prioritise and manage multiple things at once.
• A hands-on, proactive "can-do" attitude - someone who will get involved operationally rather than just manage from a distance.
• Comfortable working in a fast-paced, high-pressure environment and dealing with issues quickly.
• Strong Microsoft Office 365 / Teams skills.

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.