Head of Vitality Programme Partnerships Operations

Vitality; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A well-known health insurance provider in London is seeking a dedicated professional for operational management and engagement optimization strategies within their Vitality Programme Partnerships. The role involves building key relationships with partners, managing operational tasks, and enhancing member experiences. Candidates should have strong account management experience, familiarity with Microsoft Office, and ideally have knowledge of SQL and Power BI. This full-time position offers a hybrid working pattern and numerous employee benefits, including performance bonuses and health insurance.

Benefits

Bonus Schemes

Pension matching up to 12%

Award-winning Vitality health insurance

Life Assurance

Qualifications

• Extensive knowledge of the Vitality product.
• Experience in account management or partner relationships.
• Intermediate skills in Microsoft Office.

Responsibilities

• Manage Vitality programme partnership framework.
• Front day-to-day operational relationships with key partners.
• Assist in the implementation of new partners and initiatives.

Skills

Building meaningful relationships

Driving improved processes

Innovative problem solving

Partner-specific marketing

Tools

Microsoft Office

SQL

Power BI

Job description

Team – Vitality Programme

Working Pattern - Hybrid – 2 days per week in the Vitality London Office. Full time, hours per week.

We are happy to discuss flexible working!

Top skills needed for this role

• Building meaningful and memorable relationships, fronting day‑to‑day operational relationships and strategic reviews with key partners, and managing changes to partner propositions across internal teams (, Marketing, Customer Services)
• Driving improved processes to enhance member experience and service performance; serving as the key interface to operational, governance, and servicing teams; ensuring partner brands are reflected correctly across all Vitality assets
• Understanding internal / external issues, recommending solutions, and taking a broad perspective to solve complex problems—often requiring innovative approaches
• Acting as the business lead for partner‑specific marketing campaigns, driving engagement and growth through strategic initiatives

What this role is all about

Combining both day‑to‑day operational management and engagement optimisation, alongside operational innovation for all Vitality Programme Partnerships.

Includes responsibility for both the partners and the associated Vitality platform opportunities, while being the key interface to Vitality’s operational, governance and servicing teams.

Building relationships with all Vitality partners with responsibility for managing and controlling change, maintaining consistent messaging throughout the business both internally and externally.

The role includes UK partners but could develop into European relationships with the imminent expansion.

Key Actions

• Manage and maintain the Vitality programme partnership framework working closely with the Sourcing team
• Front day‑to‑day operational relationships and strategic reviews with key VP partners.
• Assist the Director of Partnerships with implementation of launch items with specific focus on the introduction of new partners and initiatives
• Management and drive to create improved processes for Vitality Partners to assist in both the Member experience and Customer Service performance levels
• Ensuring all Vitality Partners brands are reflected correctly across all Vitality assets

What do you need to thrive?

• Extensive knowledge of the Vitality product
• Account management / Partner relationship experience
• Intermediate Microsoft office skills
• Health insurance experience and SQL and Power BI experience desirable

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12% – We will match your contributions up to 6% of your salary
• Our award‑winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

Our promise to you

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vital