Head of Technology

Avado; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading technology and learning firm in the UK seeks a Platform & Learning Technology Leader. In this role, you will drive the Business Technology roadmap, overseeing the evolution of the learning technology ecosystem. Your responsibilities include managing HubSpot, delivering technical solutions across cloud platforms, and leading a multidisciplinary team. Ideal candidates bring strong leadership skills, proven tech project experience, and a passion for learning impact. Enjoy a collaborative culture and personal development opportunities in this exciting position.

Benefits

25 holidays plus bank holidays

Cycle2Work scheme

Employee Assistance Program

On-demand access to community resources

Qualifications

• Proven experience coordinating or delivering tech and platform-based projects.
• Hands-on experience administering or owning HubSpot with workflows and automation.
• Strong understanding of cloud technologies, infrastructure, and SaaS platforms.
• Experience working with or evolving a digital learning ecosystem like an LMS.
• Ability to engage with senior leaders, translating requirements into technical solutions.

Responsibilities

• Own and contribute to the Business Technology roadmap aligned with strategic goals.
• Lead evolution of the learning technology ecosystem to improve learner experience.
• Oversee HubSpot as a unified source across marketing, sales, and operations.
• Deliver technical solutions across cloud, SaaS platforms, and data flows.
• Lead and mentor a multidisciplinary team across infrastructure and support.

Skills

Customer-centric mindset

Strong analytical skills

Excellent communication

Motivational leadership

Collaboration

Education

ITIL 4 Certification

AWS Certification

ISO 27001 training or experience

HubSpot certifications

Tools

HubSpot

AWS

Microsoft 365

Job description

Platform & Learning Technology Leadership

• Contribute to and own elements of the Business Technology roadmap, ensuring alignment with Avado’s strategic goals.
• Lead the evolution of Avado’s learning technology ecosystem, ensuring platforms are secure, scalable, and continually improving.
• Partner with product, learning design, and programme teams to deliver enhancements that elevate learner experience and operational efficiency.
• Lead Avado’s AI innovation strategy, identifying, evaluating, and implementing AI-driven solutions that drive commercial performance and learning impact.
• Identify opportunities to improve performance, security, and user experience across all digital learning systems.

CRM, Data & Automation (HubSpot Ownership)

• Act as Avado’s HubSpot technical owner, overseeing data architecture, workflows, automation, and integrations with internal systems and learning platforms.
• Ensure HubSpot serves as an accurate, unified source of truth across marketing, sales, operations, and learner delivery.
• Build and maintain scalable automations that support the entire learner lifecycle and internal operational processes.

Technology Delivery & Operational Reliability

• Lead the hands‑on delivery of technical solutions across cloud, SaaS platforms, integrations, and data flows.
• Support senior leadership in coordinating key initiatives and ensuring effective delivery across infrastructure, applications, platforms, and support functions.
• Drive operational reliability by ensuring robust IT operations, support processes, and effective issue resolution.
• Translate strategic guidance into practical, secure, scalable technical solutions and operational plans.

Team Leadership

• Lead and mentor a small, multidisciplinary team across infrastructure, support, and platform engineering.
• Support ongoing team development, capability‑building, and performance management aligned with evolving business needs.
• Foster a high‑performing, service‑focused culture built on accountability, collaboration, and continuous improvement.

Security, Compliance & Standards

• Ensure strong security practices across all systems, platforms, and processes.
• Contribute to ISO 27001 compliance activities, including audits, documentation, risk assessments, and ongoing controls.
• Promote ITIL‑aligned approaches to incident, change, and problem management.
• Support the implementation of Avado’s cybersecurity policies and governance standards.

Cloud, Infrastructure & Resilience

• Oversee cloud environments (AWS preferred), ensuring scalability, resilience, and cost‑effectiveness.
• Ensure infrastructure and platforms operate reliably and efficiently, aligned with business needs.
• Maintain and improve Business Continuity and Disaster Recovery procedures.
• Identify opportunities to modernise, streamline, and optimise infrastructure and platform services.

Stakeholder, Governance & Resource Support

• Work closely with stakeholders across the business to clarify requirements, communicate progress, and ensure alignment.
• Support project governance, ensuring risks, dependencies, and milestones are appropriately managed.
• Contribute to technology budget planning and cost management to ensure responsible use of resources.
• Participate in Avado’s ISMS committee, supporting the maintenance of our externally accredited quality management system.

Who we’re looking for

Experience

• Proven experience coordinating or delivering technical and platform‑based projects, ideally in a digital‑product or learning‑technology environment.
• Hands‑on experience administering or owning HubSpot (workflows, automation, data architecture, integrations).
• Strong understanding of cloud technologies (AWS preferred), infrastructure, SaaS platforms, and modern integration patterns.
• Experience working with or evolving a learning technology platform, LMS, or similar digital learning ecosystem.
• Experience managing or developing small, multidisciplinary technical teams (infrastructure, support, platform engineering).
• Ability to engage confidently with senior leaders, translating business requirements into clear technical solutions.
• Experience with security, governance, or compliance frameworks, such as ISO 27001, is desirable.
• Experience supporting technology operations across multiple regions or business units is advantageous.

Desirable Certifications

• ITIL 4
• AWS Certification
• ISO 27001 training or experience
• Prince2 / APM Practitioner
• Microsoft 365 Certified
• HubSpot certifications (Admin, Ops Hub, RevOps, or CMS)

Behaviours / Skills

• Excellent communicator able to translate complex technical topics into clear business language.
• Customer‑centric mindset with a strong focus on innovation, continuous improvement, and learning impact.
• Able to manage multiple priorities and thrive in a fast‑paced, dynamic environment.
• Comfortable navigating ambiguity and adapting to evolving business and technology needs.
• Positive, solutions‑focused approach with strong analytical and problem‑solving skills.
• Collaborative team player who builds strong relationships across functions.
• Motivational leader who brings out the best in others and fosters a culture of ownership and excellence.
• A builder mindset, hands‑on, curious, proactive, and excited by rapid change, especially in AI‑driven technologies.

What you’ll get :

• Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
• A day off on or around your birthday.
• Cycle2Work scheme
• Statutory pension and life assurance.
• Employee Assistance Program & other lifestyle discounts
• Various opportunities to gain an immersive experience into a range of Avado products and proposition.
• On‑demand access to our Avado Connect community
• Curated personal development and learning tools – SEEDL platform

And… just for being here, we offer you a culture that’s created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy an environment with an enviable workspace to use in West London, serious personal development opportunities (well, we are a learning organisation after all), and some rather nice job‑related and lifestyle perks. Oh, and one more thing - we’re a Great Place to Work™ certified company, something we are rightly very proud of!

And we’re highly inclusive….