Head of Soft Services & Workplace Operations

Arcus FM Limited; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Soft Services Operations Director to lead integrated services across multiple sites. Responsibilities include ensuring operational excellence in cleaning and waste management, driving innovation, and managing stakeholder relationships. The ideal candidate has proven leadership in FM, strong commercial skills, and a passion for customer experience. Apply today to shape the future of workplace excellence.

Qualifications

• Proven leadership in an integrated facilities management environment.
• Experience in managing supplier networks.
• Passion for innovation and excellence in service delivery.

Responsibilities

• Lead and inspire a team across multiple sites.
• Ensure compliance with SLAs and KPIs.
• Manage supply chain partnerships effectively.
• Align operations with strategic objectives.
• Drive digital transformation initiatives.
• Champion health and safety compliance.

Skills

Leadership in soft services

Commercial acumen

Stakeholder management skills

Knowledge of cleaning and waste operations

Managing multi-site teams

Customer experience delivery

Education

IOSH/NEBOSH qualification

Job description

A leading facilities management company in the UK is seeking a Soft Services Operations Director to lead integrated services across multiple sites. Responsibilities include ensuring operational excellence in cleaning and waste management, driving innovation, and managing stakeholder relationships. The ideal candidate has proven leadership in FM, strong commercial skills, and a passion for customer experience. Apply today to shape the future of workplace excellence.