Head of SaaS Delivery, Onboarding & QA

Nurtur; East Midlands; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading SaaS firm in the East Midlands is seeking a Head of Production to lead the end-to-end delivery of customer products. You will oversee the Production and Quality Assurance functions, ensuring top-tier service standards. Ideal candidates should have a strong background in SaaS operations, excellent leadership skills, and a focus on improving customer satisfaction. This senior role requires strategic thinking combined with a hands-on approach to operations.

Qualifications

• Proven experience in SaaS or digital operations leadership.
• Strong understanding of product delivery and QA processes.
• Ability to manage multiple teams effectively.

Responsibilities

• Lead the production team to ensure timely product delivery.
• Oversee QA function for rigorous testing before onboarding.
• Manage change requests ensuring high customer satisfaction.

Skills

Production leadership

Operations management

Quality Assurance processes

Project management

Customer-focused mindset

Data-driven approach

Job description

A leading SaaS firm in the East Midlands is seeking a Head of Production to lead the end-to-end delivery of customer products. You will oversee the Production and Quality Assurance functions, ensuring top-tier service standards. Ideal candidates should have a strong background in SaaS operations, excellent leadership skills, and a focus on improving customer satisfaction. This senior role requires strategic thinking combined with a hands-on approach to operations.