Head of Retail

Traid; Harrow; On-site; GBP 51,000 - 60,000; Full time

Job summary

A pioneering charity retailer is seeking a Head of Retail to lead its dedicated team in London. This role involves implementing retail strategies and managing a talented group of retail staff to enhance customer experiences and drive sales. The ideal candidate will have a solid background in retail leadership, a passion for second-hand clothing, and the ability to thrive in a fast-paced environment. This position is pivotal in maintaining brand integrity and ensuring compliance with company policies.

Qualifications

• Solid track record within retail and proven leadership experience.
• Strong understanding of retail operations and customer service.
• Ability to work dynamically in a fast-paced environment.

Responsibilities

• Develop and implement retail strategies to drive sales.
• Lead and manage a team of retail managers and staff.
• Analyse market trends to identify growth opportunities.
• Collaborate with marketing to optimize the retail experience.

Skills

Leadership

Retail operations

Commercial acumen

Customer service

Analytical skills

Job description

Location: London (mobile) Contract: Full Time Salary: £60,000 Position: Head of Retail Employer: Traid Reporting to: Chief ExecutiveApply

Company Overview

Traid is a pioneering charity retailer on a mission to transform fashion for good. Founded in the late 90s, Traid today has twelve stores in high streets across London, a free home collection service and a network of over 700 clothing banks, to give fashion a new lease of life. Traid celebrates individuality and self-expression through fashion, curates the ultimate edits, and actively drives change within the fashion industry. Globally, Traid funds good causes that support and empower the people who make our clothes, from organic cotton farmers to garment workers.

About Traid’s Retail

Traid generates its income by championing buying and wearing second‑hand clothes through our 12 London charity shops. Traid shops generate over 100 retail jobs from managers to sales assistants. Unlike other charities, weekly deliveries are dispatched to our stores with clothes that have been selected from our warehouse. Traid is currently in the process of an exciting rebrand that will ensure we remain the best in our industry. The money raised through Traid’s retail maintains all our operations that keep clothes in use for longer, and it raises vital funds that support our global work, such as funding the largest organic cotton project in West Africa.

Job Description

This job is all about managing and retaining good people, having an incredible commercial eye and tight budget control. Traid is seeking a Head of Retail to give great leadership to its retail staff and iconic charity fashion stores. Currently Traid has 12 London shops that are high footfall, fast paced and busy. As a charity retailer Traid is also purpose driven, the Head of Retail will be part of our mission to promote wearing and buying second‑hand fashion over new. Traid is making changes to its stores through a rebrand. We are also changing how we process our clothes, both of which the Head of Retail will play a pivotal role. This post manages the biggest HR department within the organisation, it is the fundamental role of leading and managing people. This post reports directly to the Chief Executive and will sit on the senior management team.

Key Responsibilities

• Develop and implement retail strategies to drive sales and achieve business goals.
• Lead and manage a team of retail managers and staff, providing guidance, coaching, and performance feedback.
• Analyse market trends and customer behaviour to identify opportunities for growth and improvement.
• Collaborate with other departments, such as marketing and merchandising, to coordinate efforts and optimise the retail experience.
• Monitor and feedback on Traid product, translating data into in‑store offering.
• Oversee the compliance with company policies and regulations.
• Drive initiatives to enhance the customer experience, including store layout, visual merchandising, and customer service.
• Implement and track key performance indicators (KPIs) to measure and improve retail performance.
• Stay informed about industry trends, competitors, and emerging retail technologies.
• Maintain and improve Traid’s brand.
• Ability to analyse and report on figures and data.

Qualifications

• A solid track record within retail with proven experience of leadership and the strongest interest in second‑hand and clothing.
• A proven commercial track record.
• Strong understanding of retail operations, merchandising, and customer service.
• Excellent leadership and team management skills.
• Strong analytical and problem‑solving abilities.
• Highly effective communication and interpersonal skills.
• Ability to work in a fast‑paced and dynamic environment.

To apply, please submit your covering letter and CV. Applications will be reviewed on a rolling basis.