Head of Reservations & Guest Experience

Relais & Châteaux; Wales; On-site; GBP 125,000 - 150,000; Full time

Job summary

A prestigious luxury hotel in the UK seeks a Head of Reservations to lead and develop their reservations function. This role entails overseeing accommodation, dining, and event reservations, ensuring exceptional service and operational efficiency. The ideal candidate has solid experience in a senior reservations role within high-end hospitality, strong leadership skills, and a keen eye for detail. The position offers competitive salary, onsite parking, and other benefits, making it an exceptional opportunity to contribute to a renowned hotel's success.

Benefits

Competitive salary

Onsite parking

Complimentary meals on duty

Generous hotel discounts

Gratuities

Qualifications

• Proven experience in a senior reservations or revenue-related role within a luxury hotel.
• Strong leadership and management skills with a focus on customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, manage and develop the reservations team.
• Oversee all reservations activity ensuring compliance with hotel procedures.
• Act as primary point for complex or high-value reservations.

Skills

Leadership

Communication

Organisational skills

Attention to detail

Commercial awareness

Education

Degree in Hospitality Management or related field

Tools

Property Management System (PMS)

Channel Management Systems

Microsoft Excel

Job description

A prestigious luxury hotel in the UK seeks a Head of Reservations to lead and develop their reservations function. This role entails overseeing accommodation, dining, and event reservations, ensuring exceptional service and operational efficiency. The ideal candidate has solid experience in a senior reservations role within high-end hospitality, strong leadership skills, and a keen eye for detail. The position offers competitive salary, onsite parking, and other benefits, making it an exceptional opportunity to contribute to a renowned hotel's success.