Head of Product, Digital Servicing (Hybrid)

The-Aa; Oldbury; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Cash car allowance

Private medical insurance

25 days' annual leave

Employer pension contribution

AA breakdown membership from Day One

GP access and wellbeing support

Job summary

The AA is seeking a Head of Product - Digital Servicing to join CTO Product, reporting to the Product Director, Service & Operations. You will own the product vision, direction and backlog for Service Digitisation, creating simple, joined-up digital journeys that enable customers to self-serve quickly while reducing contacts.

You will lead multiple squads, develop Product Owners, and collaborate with senior stakeholders across Product, Engineering, Architecture, Operations, Test and Delivery to

Qualifications

• Significant product leadership experience in a large, complex digital/tech environment.
• Proven track record coaching and developing Product Owners or Managers.
• Strong experience designing digital customer journeys in servicing or high-volume contexts.
• Understanding of customer-facing service operations and how digital can improve outcomes.
• Evidence of delivering measurable customer and business outcomes through product/tech.
• Ability to influence senior stakeholders and balance competing priorities.

Responsibilities

• Own product vision, strategy, roadmap and prioritised backlog for Service Digitisation.
• Lead multiple Squads, coach Product Owners, and manage performance/capability.
• Shape end-to-end digital servicing experiences to increase self-service and reduce effort.
• Lead products from discovery through delivery, defining and measuring benefits.
• Collaborate with Engineering, Architecture, Operations, Test and Delivery to balance value and risk.
• Influence senior stakeholders and investment decisions with clear product thinking.

Skills

Product leadership

Coaching Product Owners

Digital servicing

Stakeholder management

Data-driven decision making

Strategic roadmapping

Job description

The AA is seeking a Head of Product - Digital Servicing to join CTO Product, reporting to the Product Director, Service & Operations. You will own the product vision, direction and backlog for Service Digitisation, creating simple, joined-up digital journeys that enable customers to self-serve quickly while reducing contacts.

You will lead multiple squads, develop Product Owners, and collaborate with senior stakeholders across Product, Engineering, Architecture, Operations, Test and Delivery to