Senior Product Leader, Digital Servicing & Self-Service

The-Aa; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days' annual leave

Up to 7% employer pension contribution

Free AA breakdown membership from Day

24/7 GP access and wellbeing support

Employee discounts

Job summary

The AA is seeking a Head of Product - Digital Servicing to join the CTO Product team, reporting to the Product Director, Service & Operations. You will own the vision, direction and backlog for Service Digitisation, creating joined-up digital servicing journeys that enable fast self-service and lower support demand.

You will lead Squads across the Lab and mentor Product Owners while collaborating with senior stakeholders across Product, Engineering, Architecture, Operations and Delivery to

Qualifications

• Significant product leadership experience within a large, complex digital or technology environment.
• Experience coaching Product Owners or Product Managers and building capability.
• Strong background in designing digital customer journeys and self-service flows.

Responsibilities

• Own the product vision, strategy, roadmap and prioritised backlog for Service Digitisation.
• Lead multiple Squads across the Lab and develop Product Owners.
• Shape end-to-end digital servicing experiences to increase self-service and reduce avoidable contact.
• Lead products and journeys from discovery through delivery to secure measurable benefits.
• Partner with senior stakeholders across Engineering, Architecture, Operations and Delivery.
• Influence investment decisions with clear product thinking and prioritisation.

Skills

Product leadership

Coaching POs

Digital servicing design

Stakeholder influence

Squad leadership

Job description

The AA is seeking a Head of Product - Digital Servicing to join the CTO Product team, reporting to the Product Director, Service & Operations. You will own the vision, direction and backlog for Service Digitisation, creating joined-up digital servicing journeys that enable fast self-service and lower support demand.

You will lead Squads across the Lab and mentor Product Owners while collaborating with senior stakeholders across Product, Engineering, Architecture, Operations and Delivery to