Head of Product, Digital Servicing (Hybrid)

The AA; Oldbury; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Cash car allowance

Private medical insurance

25 days' annual leave + bank holidays

Employer pension contribution (up to 7

AA breakdown membership

24/7 GP access

Employee discounts

Job summary

The AA is seeking a Head of Product - Digital Servicing to lead the product vision, roadmap and backlog for Service Digitisation. You will own the strategy, balance customer needs with operational requirements and work across Product, Engineering, Architecture, Operations and Delivery to deliver joined-up digital servicing journeys.

As a Senior Product leader, you will mentor Product Owners, shape end-to-end journeys, and drive initiatives that increase self-service, reduce contact and improve

Qualifications

• Significant Product leadership experience within a large, complex digital or technology environment.
• Experience leading and developing Product Owners or Product Managers, including coaching and performance management.
• Strong experience designing and improving digital customer journeys within servicing or high volume environments.
• Understanding of how digital products can improve customer experience, self-service and reduce demand.
• Ability to influence senior stakeholders and balance competing priorities.
• Experience delivering measurable customer and business outcomes through product thinking and prioritisation.

Responsibilities

• Own the product vision, strategy, roadmap and backlog for Service Digitisation.
• Lead multiple squads, develop Product Owners through coaching and objective setting.
• Shape end-to-end digital servicing journeys to increase self-service and reduce customer effort.
• Lead products from discovery through delivery, ensuring benefits are defined and measured.
• Partner with senior stakeholders across Engineering, Architecture, Operations and Delivery.
• Influence investment decisions with clear product thinking, data and prioritisation.

Skills

Product leadership

Coaching Product Owners

Customer journeys

Digital servicing

Stakeholder influence

Delivery across squads

Job description

The AA is seeking a Head of Product - Digital Servicing to lead the product vision, roadmap and backlog for Service Digitisation. You will own the strategy, balance customer needs with operational requirements and work across Product, Engineering, Architecture, Operations and Delivery to deliver joined-up digital servicing journeys.

As a Senior Product leader, you will mentor Product Owners, shape end-to-end journeys, and drive initiatives that increase self-service, reduce contact and improve