Senior Product Leader, Digital Servicing & Self-Service

The Automobile Association; City of Westminster; On-site; GBP 110,000 - 155,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan with employer contrib.

AA breakdown membership from Day One

GP access and wellbeing support

Employee discounts on AA products

Job summary

The AA is seeking a Head of Product - Digital Servicing to own the product vision for Service Digitisation, translating customer needs into a clear roadmap and prioritised backlog. You will lead multiple Squads, develop Product Owners and collaborate with senior stakeholders across Product, Engineering and Operations.

This senior leadership role requires proven experience in large-scale digital environments, balancing customer value with risk and delivery constraints, and a track record of

Qualifications

• Extensive product leadership experience in a large-scale digital or technology environment.
• Experience coaching Product Owners and building capability across teams.
• Proven ability to influence senior stakeholders and balance customer value, risk and delivery constraints.

Responsibilities

• Take ownership of the product direction for Digital Servicing and shape how customers interact with The AA across key servicing journeys.
• Lead the development of simpler, joined-up digital experiences to increase self-service and reduce customer effort.
• Influence priorities across Product, Engineering, Architecture, Operations and Delivery while developing Product Owners.
• Own the product vision, strategy, roadmap and prioritised backlog for Service Digitisation with accountable investment outcomes.
• Lead multiple squads, set clear direction, coach Product Owners and drive performance.
• Design end-to-end digital servicing experiences and continuously improve benefits measured by outcomes.
• Partner with senior stakeholders to balance customer value, operational needs, risk and delivery constraints.
• Provide visibility of progress, risks, dependencies and trade-offs to leadership.

Job description

The AA is seeking a Head of Product - Digital Servicing to own the product vision for Service Digitisation, translating customer needs into a clear roadmap and prioritised backlog. You will lead multiple Squads, develop Product Owners and collaborate with senior stakeholders across Product, Engineering and Operations.

This senior leadership role requires proven experience in large-scale digital environments, balancing customer value with risk and delivery constraints, and a track record of