Head of Digital Servicing & Self-Service Experience

The Automobile Association; Oldbury; On-site; GBP 110,000 - 140,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Employer pension contribution

Free AA breakdown membership + family/

Discounts on AA products

Job summary

The AA is seeking a Head of Product - Digital Servicing to own the product vision, direction and backlog for Service Digitisation. You will lead multiple squads within the Lab and develop Product Owners, working with senior stakeholders across Product, Engineering, Architecture, Operations, Test and Delivery to deliver joined-up digital servicing journeys that enable self-service and improve efficiency.

You will translate strategic objectives and customer needs into a clear roadmap, balancing

Qualifications

• Significant product leadership experience within a large, complex digital or technology environment.
• Experience coaching and developing Product Owners or Product Managers.
• Ability to influence senior stakeholders and balance priorities with commercial value.

Responsibilities

• Own the product vision, strategy, roadmap and backlog for Service Digitisation.
• Lead multiple squads and develop Product Owners through coaching and objective setting.
• Shape end-to-end digital servicing experiences to increase self-service and reduce demand into assisted channels.
• Collaborate with Engineering, Architecture, Operations and Delivery to balance value, risk and delivery constraints.
• Drive measurable customer, operational and commercial outcomes through data-driven prioritisation.

Skills

Product leadership

Strategic thinking

Stakeholder management

Coaching Product Owners

Agile / Scrum

Roadmapping

Data-driven decisions

Cross-functional collaboration

Job description

The AA is seeking a Head of Product - Digital Servicing to own the product vision, direction and backlog for Service Digitisation. You will lead multiple squads within the Lab and develop Product Owners, working with senior stakeholders across Product, Engineering, Architecture, Operations, Test and Delivery to deliver joined-up digital servicing journeys that enable self-service and improve efficiency.

You will translate strategic objectives and customer needs into a clear roadmap, balancing