Head of Product - Digital Servicing (Hybrid)

The Aa; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension contribution

AA breakdown membership

Job summary

The AA is seeking a Head of Product - Digital Servicing to own the vision, direction and priorities for Service Digitisation. You will translate strategic objectives into a clear roadmap, align squads, and develop Product Owners to deliver joined-up digital servicing journeys that help customers self-serve quickly while reducing contact and improving efficiency.

This senior leadership role requires proven experience across complex digital environments, strong stakeholder engagement and a track

Qualifications

• Significant Product leadership experience in large digital/tech environments with accountability for direction and delivery across multiple teams.
• Experience coaching and developing Product Owners/Managers.
• Strong track record designing digital customer journeys in servicing or high-volume environments.
• Understanding of how digital products improve customer experience and reduce operational demand.
• Proven ability to influence senior stakeholders and balance priorities.
• Commercially informed decision making across customer, operational and technical considerations.

Responsibilities

• Own the product vision, strategy, roadmap and prioritised backlog for Service Digitisation.
• Lead multiple squads, set direction and develop Product Owners.
• Shape end-to-end digital servicing experiences to increase self-service and reduce effort.
• Lead products from discovery to delivery and optimisation with clear benefits.
• Collaborate with Engineering, Architecture and Operations to balance value and risk.
• Influence investment decisions with clear product thinking and data-driven prioritisation.

Skills

Product leadership

Squad leadership

Stakeholder management

Digital product design

Customer journeys

Data-driven decision making

Job description

The AA is seeking a Head of Product - Digital Servicing to own the vision, direction and priorities for Service Digitisation. You will translate strategic objectives into a clear roadmap, align squads, and develop Product Owners to deliver joined-up digital servicing journeys that help customers self-serve quickly while reducing contact and improving efficiency.

This senior leadership role requires proven experience across complex digital environments, strong stakeholder engagement and a track