Head of Product, Digital Servicing & Self-Service

The Aa; England; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension contributions (up to

Free AA breakdown membership from Day

GP access and wellbeing support

Employee discounts

Job summary

The AA seeks a Head of Product - Digital Servicing to own the vision, direction and priorities for Service Digitisation. You will translate strategic objectives into a clear roadmap and backlog, creating joined-up digital journeys that empower customers to self-serve quickly while reducing avoidable contact.

This senior leadership role requires routing product ownership across multiple squads, partnering with senior stakeholders, and balancing customer value with delivery constraints and

Qualifications

• Significant product leadership experience in a large digital/tech environment.
• Experience leading and developing Product Owners or Managers.
• Strong track record designing digital customer journeys in servicing or high-volume environments.
• Proven ability to influence senior stakeholders and balance commercial value.

Responsibilities

• Own the product vision, strategy, roadmap and prioritised backlog for Service Digitisation.
• Lead multiple squads and develop Product Owners through coaching and performance management.
• Shape end-to-end digital servicing experiences to promote self-service and reduce customer effort.
• Lead products from discovery through delivery, launch and optimisation with measurable benefits.
• Partner with senior stakeholders across Engineering, Architecture, Operations, Test and Delivery.
• Influence investment decisions with clear product thinking and transparent prioritisation.

Skills

Product leadership

Coaching Product Owners

Digital Servicing

Stakeholder management

Roadmap prioritisation

Job description

The AA seeks a Head of Product - Digital Servicing to own the vision, direction and priorities for Service Digitisation. You will translate strategic objectives into a clear roadmap and backlog, creating joined-up digital journeys that empower customers to self-serve quickly while reducing avoidable contact.

This senior leadership role requires routing product ownership across multiple squads, partnering with senior stakeholders, and balancing customer value with delivery constraints and