Head of Product — Digital Servicing & Self-Service

The AA; Oldbury; Hybrid; GBP 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Cash car allowance

Private medical insurance

Zusammenfassung

The AA in Oldbury is seeking a Head of Product for Digital Servicing. You will own the product vision, strategy and backlog for Service Digitisation, shaping how customers interact with The AA and enabling quick, confident self-service across servicing journeys.

Lead multiple squads, coach Product Owners, and partner with senior stakeholders across Product, Engineering, Architecture and Operations to balance customer value, risk and commercial outcomes in a complex digital environment.

Qualifikationen

• Significant product leadership experience in a large, complex digital/tech environment.
• Experience leading and developing Product Owners or Product Managers, with coaching and performance management.
• Strong track record designing and improving digital customer journeys in servicing or high-volume environments.
• Understanding of customer-facing service operations and how digital products boost self-service and reduce demand.
• Evidence of using product/tech to deliver measurable customer and business outcomes.
• Ability to influence senior stakeholders and balance competing priorities with commercial logic.

Aufgaben

• Own the product vision, strategy, roadmap and backlog for Service Digitisation.
• Lead multiple squads across the Lab and coach Product Owners.
• Shape end-to-end digital servicing experiences to increase self-service and reduce effort.
• Lead products and journeys from discovery through delivery, launch and optimisation.
• Partner with senior stakeholders across Engineering, Architecture, Operations, Test and Delivery.
• Influence investment decisions with clear product thinking and transparency.

Kenntnisse

Product leadership

Coaching POs

Cross-functional collab

Digital servicing

Jobbeschreibung

The AA in Oldbury is seeking a Head of Product for Digital Servicing. You will own the product vision, strategy and backlog for Service Digitisation, shaping how customers interact with The AA and enabling quick, confident self-service across servicing journeys.

Lead multiple squads, coach Product Owners, and partner with senior stakeholders across Product, Engineering, Architecture and Operations to balance customer value, risk and commercial outcomes in a complex digital environment.