Head of Digital Servicing Products & Strategy

The AA; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Car allowance

Discounts on AA products

Job summary

The AA is seeking a Head of Product - Digital Servicing to own the product vision, direction and backlog for Service Digitisation. You will lead multiple squads, coaching Product Owners and collaborating with senior stakeholders across Product, Engineering, Architecture, Operations, Test and Delivery.

You will connect customer experience, digital adoption and operational performance, balancing priorities with technical sustainability, governance, risk and commercial value.

Qualifications

• Significant product leadership experience in large digital or technology environments.
• Experience leading Product Owners or Product Managers, including coaching and objective setting.
• Strong background in designing digital customer journeys within servicing or self-service contexts.
• Solid understanding of customer facing service operations and how digital products improve outcomes.
• Evidence of using product and technology to deliver measurable customer and business outcomes.
• Ability to influence senior stakeholders and make commercially informed decisions across domains.

Responsibilities

• Own the product vision, strategy, roadmap and prioritised backlog for Service Digitisation.
• Lead multiple Squads across the Lab and develop Product Owners.
• Shape end-to-end digital servicing experiences to increase self-service and reduce effort.
• Lead products and journeys from discovery through delivery, launch and optimisation.
• Partner with Engineering, Architecture, Operations, Test and Delivery to balance value and risk.
• Influence senior stakeholders with data-driven prioritisation and progress visibility.

Skills

Product leadership

Stakeholder management

Team coaching

Digital servicing

Roadmapping

Job description

The AA is seeking a Head of Product - Digital Servicing to own the product vision, direction and backlog for Service Digitisation. You will lead multiple squads, coaching Product Owners and collaborating with senior stakeholders across Product, Engineering, Architecture, Operations, Test and Delivery.

You will connect customer experience, digital adoption and operational performance, balancing priorities with technical sustainability, governance, risk and commercial value.