Head of Operations

W Talent; East Midlands; On-site; GBP 76,000 - 90,000; Full time

Job summary

A leading healthcare service provider is seeking a Head of Operations to oversee high-quality care services across the region. The role focuses on driving customer satisfaction, managing operational risks, and leading a successful management team. Ideally, candidates will have a strong background in pharmacy or healthcare operations. This position offers a competitive salary package of up to £90K, reflecting the importance of operational excellence in delivering outstanding care.

Qualifications

• Proven experience in leadership within the pharmacy or healthcare industries.
• Strong understanding of operational risk management and compliance.

Responsibilities

• Deliver excellent service using customer insight.
• Lead regional operations with high-performance goals.
• Develop high-performing management teams.

Job description

Job Description

Job Title

Head of Operations

Industry

Pharmacy / Healthcare / Care

Location

Greater Derby

Salary

Up to £90K + Package

Purpose

The Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational risks & compliance requirements.

Responsibilities

Customer & Operations

• Use customer insight and data to deliver excellent service and resolve escalated complaints.
• Lead day-to-day regional operations, ensuring consistency and high performance across all branches.
• Monitor KPIs and implement improvement plans to meet targets.

Leadership

• Build, lead, and develop a high-performing Area Management team aligned to company values.
• Contribute to divisional leadership and support strategic decision‑making.
• Oversee workforce planning, recruitment, performance management, and employee relations.
• Represent the organisation with external stakeholders

Quality, Risk & Compliance

Partner with Quality teams to drive improvements, manage risk, and ma...