Head of Operations

Mitie Group plc.; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading UK facilities management company is seeking a Head of Operations to manage multiple client contracts and ensure compliance with health and safety regulations. The successful candidate will build client relationships, oversee training, and conduct audits to uphold service quality. Extensive experience in managing soft services within an NHS setting is essential. Candidates must possess strong communication, flexibility, and a full UK clean driving license.

Qualifications

• Extensive experience managing soft services, cleaning, and catering in NHS Healthcare.
• Strong understanding of cleanliness standards within the NHS.
• Full UK clean driving license is required.

Responsibilities

• Manage client relationships and audit performance for compliance with SLAs.
• Oversee employee payroll, training, and service delivery across multiple sites.
• Conduct audits and ensure all required training is current.

Skills

Customer service

Communication

IT skills (Microsoft Office)

Flexibility

Time management

Education

Cleaning qualification

Job description

Job Overview

We are looking for an enthusiastic Head of Operations for our Facilities Soft Service Contract. They will manage client relationships, audit performance, and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPI's) and Health & Safety regulations. They will oversee employee payroll, training, and excellent service delivery across multiple client contract sites.

Main Duties

The role involves building and maintaining client relationships, overseeing and conducting audit inspections when required, ensuring all required training is carried out and up to date. The successful candidate will ensure and manage compliance with HR, QHSE and recruitment, and adhere to Mitie and Trust policies. Flexibility in working hours is required to meet client needs effectively.

Qualifications & Skills

The ideal candidate will have extensive experience managing soft services, cleaning, portering and overseeing catering service within an NHS Healthcare setting. A good understanding of current National standards of cleanliness within the NHS is required. They should possess strong customer service, communication, and IT skills, particularly in Microsoft Office. A cleaning qualification is desirable. The ideal candidate must be flexible, organised, and have excellent time management skills. As travelling between multiple sites is required, candidates will need a full UK clean driving license.