Head of Office Experience & Operations

Gensler; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Season ticket loan

Pension

Bonus opportunities

Tuition reimbursement

Job summary

Gensler's London office is seeking an experienced Office Experience Leader to drive an exceptional office environment that supports people, culture and business objectives. This in‑person role will lead Workplace Operations, Health & Safety, Facilities & Vendors, and Events & Hospitality, ensuring a welcoming, productive and well‑maintained workspace.

You will manage the Office Services team, partner with regional leadership on safety, coordinate with IT, and maintain strong client and guest

Qualifications

• Minimum 7+ years in office/workplace facilities, customer service and team management.
• Experience in a large professional services environment is preferred.
• Strong client and team support background.

Responsibilities

• Lead and deliver an exceptional office experience for Gensler London.
• Manage Office Services team with direct leadership and coaching.
• Oversee Front of House coverage 8:00 am–6:00 pm, Mon–Fri.
• Coordinate health, safety and environmental responsibilities.
• Liaise with Building Management and landlords for security and maintenance.
• Plan and manage office events, budgets and procurement.

Skills

Office facilities management

Customer service

Team leadership

Event planning

Communication skills

Project management

Education

Bachelor’s Degree

Job description

Gensler's London office is seeking an experienced Office Experience Leader to drive an exceptional office environment that supports people, culture and business objectives. This in‑person role will lead Workplace Operations, Health & Safety, Facilities & Vendors, and Events & Hospitality, ensuring a welcoming, productive and well‑maintained workspace.

You will manage the Office Services team, partner with regional leadership on safety, coordinate with IT, and maintain strong client and guest