Office Experience Leader

Angott Search Group; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Gensler’s London office is seeking an experienced Office Experience Leader to drive delivery of an exceptional workplace that supports people, culture and business objectives. You will champion a welcoming, seamless and inspiring environment where every detail enhances productivity, collaboration, wellbeing and community.

You will oversee workplace operations, facilities, hospitality and office services, balancing operational excellence with a people-first mindset.

Qualifications

• 7+ years of experience in office/workplace facilities, customer service and team management.
• Experience in a large professional services environment preferred – creative industries are a huge plus.
• Bachelor’s Degree preferred.
• Reputation for strong client/team support required.
• Event planning/management and hospitality experience is a distinct advantage.
• Strong facilitation, team building, relationship and problem-solving skills.
• Proven ability to lead, motivate, coach and manage team members.
• Approachable personality with excellent communication skills.
• A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
• Strong project management skills, ability to handle multiple competing priorities.
• High attention to detail, organized with strong follow-through.

Responsibilities

• Lead and oversee Workplace Operations to create a welcoming and functional environment.
• Oversee Front of House reception coverage from 8:00am–6:00pm, Monday to Friday.
• Coordinate Health, Safety & Environmental responsibilities with regional leadership.
• Manage office services, facilities, hospitality and mail/visitor services.
• Organise in-office events, budgets and procurement for food, beverages and supplies.

Skills

Office leadership

Team management

Event planning

Hospitality

Communication

Project management

Stakeholder engagement

Attention to detail

Coaching

Education

Bachelor’s degree preferred

Job description

Gensler's London office is looking for an experienced workplace professional to lead the delivery of an exceptional office experience that supports our people, culture and business objectives. As Office Experience Leader, you will champion a workplace that is welcoming, seamless and inspiring, ensuring every aspect of the office environment contributes to productivity, collaboration, wellbeing and a strong sense of community.

Combining operational excellence with a people-first mindset, you will oversee workplace operations, facilities, hospitality and office services, always considering how the physical workplace can enhance the day-to-day experience of team members, clients and guests. From maintaining a safe, inclusive and high-performing environment to driving continuous improvements in service delivery, you will play a critical role in shaping how people experience Gensler's London office.

As a trusted partner to teams across the business, you will balance evolving workplace needs with operational requirements, helping to create an environment where people can do their best work and feel connected to Gensler's culture and values. This is an in-person, office-based role.

What You Will Do

Workplace Operations

• Lead and collaborate to create a welcoming and comfortable workplace for team members, clients and guests.
• Complete daily checks for the overall functionality, aesthetics and cleanliness of Gensler’s space ensuring it is well maintained to project a clean, organised, clutter-free appearance and professional environment at all times.
• Work closely with IT team to report technical issues and ensure the smooth running of technologies across the work space.
• Provide leadership, direct management, oversight, coaching, development and support for Office Services team.
• Manage Front of House to ensure full reception coverage from 8:00am – 6:00pm Mon-Fri.
• Oversee tracking, security and confidentiality in visitor services.
• Oversee the mail room and all mail flow.
• Streamline operations and maintain efficiencies by finding ways for continuous improvements.

Health, Safety & Compliance

• Partner with Regional Leadership on local Health & Safety & Environmental responsibilities.
• Arrange office PAT testing and DSE assessments, and ensure all statutory inspections are completed in-line with legislation.
• Guide local Fire Safety planning and education.
• Develop and maintain in-office policies with respect to staff.
• On-site liaison with Building Management & Landlord on all relevant details, including security, maintenance, bicycle/car parking and emergency out-of-hours contact.
• Work in partnership with Regional Leadership to coordinate local M&E services, planned and reactive maintenance. Respond to urgent repair works around the office and organise weekly handyman hours to relevant tasks.
• Direct the cleaning team.
• Reconfigure furnishings and seating assignments around the office, as required.

Events & Hospitality

• Manage in-office events, from planning and H&S compliance to overseeing on-the-day logistics. This may range from appreciation and recognition to special events, office tours and clients’ meetings, to learning programs to after-hours client/team gatherings.
• Organise budgets and procurement for events, food + beverages and office supplies.

Your Qualifications

• 7+ years of experience in office/workplace facilities, customer service and team management
• Experience in a large professional services environment preferred – creative industries are a huge plus
• Bachelor’s Degree preferred
• Reputation for strong client/team support required
• Event planning/management and hospitality experience is a distinct advantage
• Strong facilitation, team building, relationship and problem-solving skills.
• Proven ability to lead, motivate, coach and manage team members
• Approachable personality with excellent communication skills
• A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
• Strong project management skills, ability to handle multiple competing priorities
• High attention to detail, organized with strong follow-through

Life at Gensler

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities.

As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.

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NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under appliccable regulatory laws.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable regulatory laws.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us .

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud . Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail] .

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Area of Expertise: Professional Services

Area of Expertise: Mixed Use + Retail Centers