Office & Facilities Lead — Guest Experience & Ops

Welltower; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Pension scheme + profit sharing

Generous PTO and holidays

Employee stock purchase program

Tuition assistance

Medical/Dental/Vision options

Job summary

Welltower London is seeking an Office Manager to be the first point of contact for visitors and employees, ensuring a professional, welcoming front office. You will oversee reception, coordinate meetings, manage supplies and support office operations in a fast-paced corporate setting.

The role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while upholding security and guest experience standards.

Qualifications

• 3+ years of experience in a receptionist, office coordinator, or administrative support role; leadership experience preferred.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Strong organizational and multitasking abilities, with attention to detail.

Responsibilities

• Serve as the primary point of contact for visitors, vendors, and deliveries.
• Manage the reception area to keep it tidy, professional and welcoming.
• Greet and direct guests, enforcing security and check-in procedures.
• Maintain visitor logs and issue temporary access credentials.
• Coordinate meeting room reservations and ensure readiness for events.
• Liaise with building management and vendors for maintenance needs.
• Monitor facility issues and report for timely resolution.
• Maintain inventory of office supplies and manage reorders.
• Support onboarding and corporate initiatives as needed.

Skills

Interpersonal skills

Customer-service mindset

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Welltower London is seeking an Office Manager to be the first point of contact for visitors and employees, ensuring a professional, welcoming front office. You will oversee reception, coordinate meetings, manage supplies and support office operations in a fast-paced corporate setting.

The role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while upholding security and guest experience standards.