London Office & Workplace Experience Lead

Frontiers Media; Greater London; Sur place; GBP 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Extra wellbeing days

Up to 3 paid volunteering days each ye

Employee Assistance Programme (EAP)

Learning & development support

Healthcare and pension provision

Résumé du poste

Frontiers in London is seeking an experienced Office Manager to oversee the daily running of our London hub, ensuring a professional, safe, and welcoming environment for all employees and visitors.

As the primary onsite contact, you will manage facilities, vendors, access control, onboarding, and employee support, partnering with IT, Security, People, and other teams to ensure effective operations and an excellent workplace experience.

Qualifications

• 3+ years of experience in office management, workplace operations, facilities management, or a similar role.
• Experience managing office facilities, vendors, contracts, and service providers.
• Strong operational and organizational skills with excellent attention to detail.
• Experience maintaining workplace standards in a professional office environment.
• Confidence managing multiple stakeholders and priorities simultaneously.
• Clear and professional communication skills (written and verbal).
• Experience supporting health & safety and workplace compliance activities.
• A proactive mindset with a strong sense of ownership and accountability.
• Fluent English (written and verbal).

Responsabilités

• Oversee the daily operation of the London office, ensuring the workplace remains safe, professional, well-maintained, and fully operational.
• Act as the primary onsite contact for building management, coworking providers, cleaners, maintenance teams, contractors, and other workplace vendors.
• Manage access control, visitor processes, deliveries, and office security procedures.
• Coordinate maintenance, repairs, and workplace improvement initiatives in partnership with the Head of Events & Workplaces.
• Partner with IT, Security, People, and other internal teams to ensure effective workplace operations and employee support.
• Manage office supplies, furniture, equipment, and inventories, ensuring cost-effective procurement and appropriate stock levels.
• Support onboarding and offboarding activities, including workspace setup, equipment provisioning, and office orientation.
• Develop, maintain, and continuously improve local office procedures, workplace guidelines, and playbooks.
• Support health & safety activities, including incident reporting, drills, workplace inspections, and compliance documentation.
• Track vendor performance, budgets, invoices, and contracts, ensuring service quality and value for money.
• Provide responsive onsite support for employees' day-to-day workplace needs and help foster a positive office experience.
• Assist with onsite meetings, workshops, leadership visits, and employee events, including room setup, catering coordination, and logistics support.

Connaissances

Office management

Facilities management

Vendor management

Health & safety

Event support

IT/AV troubleshooting

Outils

IT/AV troubleshooting

Description du poste

Frontiers in London is seeking an experienced Office Manager to oversee the daily running of our London hub, ensuring a professional, safe, and welcoming environment for all employees and visitors.

As the primary onsite contact, you will manage facilities, vendors, access control, onboarding, and employee support, partnering with IT, Security, People, and other teams to ensure effective operations and an excellent workplace experience.