Workplace Experience Lead

Hines; City of Westminster; On-site; GBP 28,000 - 42,000; Full time

Job summary

Hines is seeking a Workplace Coordinator in London to deliver a seamless workplace experience by blending hospitality with efficient day-to-day operations. You will create a welcoming environment through curated amenities, events, and personalized service, while ensuring the workplace runs smoothly.

The role involves coordinating meetings and events, managing visitor check‑ins and access, coordinating with Property Management and vendors, and supporting health and safety initiatives to maintain

Qualifications

• Minimum requirements include a high school diploma or equivalent.
• 2+ years of professional experience in a relevant role.
• Experience within hospitality is preferred.
• Commitment to hospitality and customer experience.
• Attention to detail and strong follow-through.
• Welcoming interpersonal and communication style.

Responsibilities

• Create a welcoming environment by engaging with occupants and guests, ensuring everyone feels valued.
• Deliver personalized service and troubleshoot issues to maintain a high level of workplace support.
• Coordinate meeting and event logistics, including scheduling, AV setup, catering, and signage.
• Collaborate with Workplace Services Manager to support facilities-related activities.
• Assist with onboarding, access control, visitor check‑ins, and vendor coordination.
• Support health and safety initiatives and audit data related to operations.

Skills

Hospitality experience

Customer service

Communication skills

Event coordination

Education

High school diploma

Job description

Hines is seeking a Workplace Coordinator in London to deliver a seamless workplace experience by blending hospitality with efficient day-to-day operations. You will create a welcoming environment through curated amenities, events, and personalized service, while ensuring the workplace runs smoothly.

The role involves coordinating meetings and events, managing visitor check‑ins and access, coordinating with Property Management and vendors, and supporting health and safety initiatives to maintain