Office Experience Leader

Gensler; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Season ticket loan

Pension

Bonus opportunities

Tuition reimbursement

Job summary

Gensler's London office is seeking an experienced Office Experience Leader to drive an exceptional office environment that supports people, culture and business objectives. This in‑person role will lead Workplace Operations, Health & Safety, Facilities & Vendors, and Events & Hospitality, ensuring a welcoming, productive and well‑maintained workspace.

You will manage the Office Services team, partner with regional leadership on safety, coordinate with IT, and maintain strong client and guest

Qualifications

• Minimum 7+ years in office/workplace facilities, customer service and team management.
• Experience in a large professional services environment is preferred.
• Strong client and team support background.

Responsibilities

• Lead and deliver an exceptional office experience for Gensler London.
• Manage Office Services team with direct leadership and coaching.
• Oversee Front of House coverage 8:00 am–6:00 pm, Mon–Fri.
• Coordinate health, safety and environmental responsibilities.
• Liaise with Building Management and landlords for security and maintenance.
• Plan and manage office events, budgets and procurement.

Skills

Office facilities management

Customer service

Team leadership

Event planning

Communication skills

Project management

Education

Bachelor’s Degree

Job description

Your Role

Gensler's London office is looking for an experienced workplace professional to lead the delivery of an exceptional office experience that supports our people, culture and business objectives. As an Office Experience Leader, you will champion a workplace that is welcoming, seamless and inspiring, ensuring every aspect of the office environment contributes to productivity, collaboration, wellbeing and a strong sense of community. This is an in‑person, office‑based role.

What You Will Do

Workplace Operations

• Lead and collaborate to create a welcoming and comfortable workplace for team members, clients and guests.
• Complete daily checks for the overall functionality, aesthetics and cleanliness of Gensler’s space ensuring it is well maintained to project a clean, organised, clutter‑free appearance and professional environment at all times.
• Work closely with IT team to report technical issues and ensure the smooth running of technologies across the workspace.
• Provide leadership, direct management, oversight, coaching, development and support for the Office Services team.
• Manage Front of House to ensure full reception coverage from 8:00 am – 6:00 pm Mon‑Fri.
• Oversee tracking, security and confidentiality in visitor services.
• Oversee the mail room and all mail flow.
• Streamline operations and maintain efficiencies by finding ways for continuous improvements.

Health, Safety & Compliance

• Partner with Regional Leadership on local Health & Safety & Environmental responsibilities.
• Arrange office PAT testing and DSE assessments, and ensure all statutory inspections are completed in line with legislation.
• Guide local Fire Safety planning and education.
• Develop and maintain in‑office policies with respect to staff.

Facilities & Vendors

• On‑site liaison with Building Management & Landlord on all relevant details, including security, maintenance, bicycle/car parking and emergency out‑of‑hours contact.
• Work in partnership with Regional Leadership to coordinate local M&E services, planned and reactive maintenance. Respond to urgent repair works around the office and organise weekly handyman hours to relevant tasks.
• Direct the cleaning team.
• Reconfigure furnishings and seating assignments around the office, as required.

Events & Hospitality

• Manage in‑office events, from planning and H&S compliance to overseeing on‑the‑day logistics. This may range from appreciation and recognition to special events, office tours and clients’ meetings, to learning programmes to after‑hours client/team gatherings.
• Organise budgets and procurement for events, food, beverages and office supplies.

Your Qualifications

• 7+ years of experience in office/workplace facilities, customer service and team management
• Experience in a large professional services environment preferred – creative industries are a huge plus
• Bachelor’s Degree preferred
• Reputation for strong client/team support required
• Event planning/management and hospitality experience is a distinct advantage
• Strong facilitation, team building, relationship and problem‑solving skills.
• Proven ability to lead, motivate, coach and manage team members
• Approachable personality with excellent communication skills
• A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
• Strong project management skills, ability to handle multiple competing priorities
• High attention to detail, organised with strong follow‑through

Life at Gensler

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities. As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and affirmative action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under applicable regulatory laws. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable regulatory laws. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail].