Head of Mortgage Operations

Ultimate Banking Ltd; Milton Keynes; On-site; GBP 100,000 - 125,000; Full time

Job summary

A specialist commercial mortgage lender is seeking a Head of Mortgage Operations responsible for overseeing post-offer lending and ensuring excellent customer experiences. The ideal candidate will lead a team, enhance operational efficiency, maintain compliance, and manage the lending journey, from completions to arrears. This position offers a competitive salary dependent on experience along with excellent benefits and bonuses.

Benefits

Competitive salary

Excellent benefits

Bonus structure

Qualifications

• Proven leadership in mortgage operations within a regulated environment.
• Strong understanding of compliance and risk management.
• Experience in transforming operational processes to enhance efficiency.

Responsibilities

• Run the day-to-day delivery of post-offer lending and savings services.
• Oversee the lending journey from completions to portfolio management.
• Manage ongoing loan servicing, including queries and arrears.

Job description

Head of Mortgage Operations

Milton విషు క Gif ..

Salary dependent on experience + excellent benefits and bonus

Our client, a growing specialist commercial mortgage lender, has an exciting new opportunity for a Head of Mortgage Operations. You’ll run the day-to-day delivery of post-offer lending and savings services, making sure everything meets regulations and that you deliver great customer experiences.

You’ll oversee the lending journey from completions and drawdowns to portfolio management, arrears, servicing, savings and recoveries. This is the team that powers the business, pushing operational excellence, helping deliver new initiatives, and nurturing a mindset of constant improvement.

Duties will include:

• Provide operational leadership and support wider transformation work with the COO.
• Lead and give oversight to the team moving approved loans through to drawdown quickly and accurately.
• Track pipeline activity and team performance, improving processes and increasing automation.
• Manage ongoing loan servicing, including queries, changes, renewals, redemptions, and arrears.
• Maintain strong risk controls, regulatory compliance, and fair handling of complaints and vulnerable customers.
• Run savings operations and manage relati...