Head Of Membership

Starting Point Recruitment Ltd; Wolverhampton; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

6% pension contribution

Employee healthcare scheme

Death-in-service insurance

27 days annual leave

Extra paid leave over Christmas period

Birthday day off

Job summary

Starting Point Recruitment Ltd, on behalf of a leading business membership organisation in the Black Country, seeks a Head of Membership to drive engagement, growth and retention. You will lead a membership team, build strong relationships with senior leaders across regional businesses, and develop strategic initiatives to support regional growth and value delivery.

Hybrid working with two office days per week is offered.

Qualifications

• Proven experience in sales, membership management, or business development.
• Strong leadership skills with experience managing teams and driving growth.
• Excellent relationship-building skills with senior business leaders.
• Commercial mindset with ability to generate revenue through memberships and sponsorships.
• Understanding of the Black Country business landscape and economic environment.
• Highly organised with strong project management, budget oversight and strategic planning.

Responsibilities

• Lead and develop a membership team to achieve targets.
• Drive engagement, growth and retention across the region.
• Build and maintain relationships with key businesses, partners and stakeholders.
• Identify opportunities for partnerships, sponsorships and collaborations.
• Oversee revenue generation through memberships, sponsorships, and business development.
• Collaborate with Marketing to promote membership benefits and services.
• Manage budgets and set KPIs to ensure financial sustainability.

Skills

Leadership

Membership management

Business development

Relationship building

Job description

Job description, work day and responsibilities

About the RoleA leadingbusiness membership organisationis looking for aHead of Membershipto drive engagement, growth, and retention. This is an exciting opportunity tolead a membership team, build strong relationships with businesses, and develop strategic initiativesto support business growth across the region.
This role iscritical in shaping membership services, increasing commercial revenue, and ensuring businesses receive outstanding value and support.

Key Responsibilities

• Membership Growth & Retention– Develop and implement strategies toincrease membership, drive engagement, and enhance retention.
• Business Development– Build and maintain relationships withkey businesses, partners, and stakeholdersto support revenue growth.
• Team Leadership– Lead and develop a membership team, ensuring high performance and achievement of targets.
• Strategic Partnerships– Identifyopportunities for partnerships, sponsorships, and collaborationsthat align with business priorities.
• Commercial Sales & Revenue– Generate income throughmembership fees, sponsorship sales, and business development initiatives.
• Marketing & Communications– Work closely with themarketing teamto promote membership benefits and business services.
• Events & Sponsorships– Overseemembership events, networking opportunities, and sponsorship salesto drive engagement.
• Budget & Performance Management– Manage departmental budgets, setKPIs, and ensure financial sustainability.

What We’re Looking For

• Proven experience in sales, membership management, or business development
• Strong leadership skills, with experience managing teams and driving business growth
• Excellent relationship-building skills, able to engage with senior business leaders and stakeholders
• Commercial mindset, with the ability to generate revenue throughmemberships, sponsorships, and strategic partnerships
• Understanding of the Black Country business landscape and economic environment
• Highly organised, with strong project management, budget oversight, and strategic planning skills

Why Join Us?

• A leadership rolewithreal impacton the regional business community
• Hybrid working(minimum two office days per week)
• Competitive benefits, including a6% pension contribution, employee healthcare scheme, and death-in-service insurance
• 27 days annual leaveplusextra paid leave over the Christmas period
• An additional paid day off on your birthday
• Opportunity todrive business engagement and make a difference