Head of Hotel Operations

The Celtic Collection; Milford Haven; On-site; GBP 100,000 - 125,000; Full time

Job summary

A hospitality group is seeking a passionate Head of Hotel Operations to join their team at Ty-Milford Hotel in Milford Haven. This pivotal role requires proven leadership experience and a proactive approach to oversee daily operations, inspire the team, and drive operational excellence. The company offers numerous perks including a generous bonus scheme, private healthcare, and a supportive environment for professional growth and recognition.

Benefits

Private Healthcare (Family Cover)

Up to 20% Annual Bonus

32 Days Holiday

Company Pension Scheme

Retail, Spa & Dining Discounts

Salary Sacrifice Schemes

Health & Wellbeing Support

Recognition & Rewards

Learning & Development

Family-Friendly Extras

Qualifications

• Proven leadership experience in hotel or food & beverage operations.
• A hands-on, proactive approach with a sharp eye for detail.
• Strong people management and team development skills.
• Confidence in using hotel and F&B systems.
• Excellent communication skills and a calm, professional manner under pressure.

Responsibilities

• Oversee daily hotel operations, ensuring seamless service delivery.
• Inspire and lead your team to deliver exceptional guest experiences.
• Drive operational excellence and continuous improvement.
• Collaborate closely with the General Manager on strategic initiatives.
• Manage systems and processes to ensure efficiency and compliance.

Skills

Leadership in hotel operations

Proactive approach

People management skills

Confidence in F&B systems

Excellent communication skills

Tools

Microsoft Office

Job description

Are you ready to take the next step in your hospitality career and become a valued part of a friendly, welcoming hotel team that takes pride in delivering great guest experiences?

We\'re looking for a passionate and driven Head of Hotel Operations to join our team at Ty-Milford Hotel, part of the iconic Celtic Collection - where every day is an opportunity to create unforgettable guest experiences.

This pivotal role reports directly to the General Manager, giving you the chance to influence strategy, lead operations, and make a real impact.

Overview

Why You\'ll Love Working With Us

Join the \'Greatest Story in Hospitality\' and become one of our Hospitality Heroes. From Manor to Marina, we offer more than just a job - we offer a career journey filled with growth, recognition, and purpose.

Responsibilities

• Oversee daily hotel operations, ensuring seamless service delivery
• Inspire and lead your team to deliver exceptional guest experiences
• Drive operational excellence and continuous improvement
• Collaborate closely with the General Manager on strategic initiatives
• Manage systems and processes to ensure efficiency and compliance
• Use Microsoft Office tools to support administrative and reporting tasks

Qualifications

• Proven leadership experience in hotel or food & beverage operations
• A hands-on, proactive approach with a sharp eye for detail
• Strong people management and team development skills
• Confidence in using hotel and F&B systems
• Excellent communication skills and a calm, professional manner under pressure

Perks & Benefits

• Private Healthcare (Family Cover)
• Up to 20% Annual Bonus through our Senior Management Scheme, based on achieving targets
• 32 Days Holiday (including bank holidays) & Long Service Rewards
• Company Pension Scheme & Life Assurance
• Retail, Spa & Dining Discounts across our venues
• Salary Sacrifice Schemes - Car & Cycle2Work
• Health & Wellbeing Support - GP access, EAP, financial guidance
• Recognition & Rewards - Monthly and Annual awards
• Learning & Development - Access to our People Hub
• Family-Friendly Extras - Baby boxes, Christmas hampers, free will writing

Grow With Us

• At The Celtic Collection, you\'ll be able to say:
• "I\'m supported to do the best job I can."
• "I\'m proud to be part of a team that values my ideas."
• "I\'m encouraged to grow, learn, and try new things."
• "I\'m recognised for my contributions every day."