Head of Hospitality, Events and Experience

Gather & Gather UK; City Of London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading catering company is seeking a Head of Hospitality, Events and Experience to oversee national events and client experiences. You will be responsible for strategic planning, managing logistics, and ensuring exceptional service delivery. Ideal candidates have experience in large-scale event management and exceptional communication skills. The position offers a salary of £50,000 - £60,000 and includes various employee benefits.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical eligibility

Eye care

Wellbeing strategy access

Regular social events

Holiday purchase scheme

Volunteering days

Qualifications

• Proven experience in large-scale event planning and logistics.
• Experience in budgeting and financial analysis.
• Passion for delivering exceptional customer service.

Responsibilities

• Develop and implement event strategies and operational plans.
• Oversee planning and delivery of various types of events.
• Manage budgets and negotiate with suppliers.

Skills

Operational Expertise

Financial Acumen

Customer Service Excellence

Communication Skills

Detail-Oriented

Job description

Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award winning teams - we are currently recruiting for a Head of Hospitality, Events and Experience to work with us on a wonderful, national B&I contract.

Location: National position but ideal base would be London with travel required

Salary: £50,000 - £60,000 per annum depending on experience

Working Pattern: 40 hours per week - Monday - Friday

Job Purpose:

We are looking to recruit a Head of Hospitality, Events and Experience to be responsible on a national contract for the strategic planning, leadership and execution of high quality events and client experiences to meet financial goals and exceed guest/client expectations.

Key Responsibilities:

• Strategic Planning & Development: Develop and implement event strategies, operational plans, and quality assurance mechanisms to enhance client experiences and achieve business objectives.
• Event Execution: Oversee the end-to-end planning, setup, and delivery of diverse events, such as conferences, meetings, banquets, and private functions.
• Financial Management: Manage budgets, monitor performance against financial targets, and negotiate with suppliers to secure the best value and maximise revenue.
• Client & Stakeholder Relations: Act as a key point of contact for clients and internal stakeholders, building strong relationships and ensuring their needs are met.
• Supplier & Vendor Management: Liaise with and manage external suppliers and contractors to ensure efficient logistics and a high standard of service delivery.
• Quality Assurance: Implement and maintain robust processes to ensure all events and services meet agreed quality standards, safety regulations, and customer expectations.
• Operational Efficiency: Drive improvements in event processes, leverage systems for documentation and management, and ensure a smooth flow from planning to event conclusion.

Essential Skills:

• Operational Expertise: Proven experience in large-scale event planning, logistics, and delivery.
• Financial Acumen: Experience in budgeting, P&L management, and financial analysis.
• Customer Service Excellence: A passion for service and the ability to deliver exceptional experiences to guests.
• Communication Skills: Excellent verbal communication skills for interacting with diverse stakeholders and clients.
• Detail-Oriented: Thoroughness and a strong attention to detail are critical for event success.

Our Ideal Candidate:

Happy to travel nationally when required

Previous multi site ideally National experience

Confident to prepare high level costed proposals

Confident to liaise with senior stakeholders

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support

• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers