Head of Facilities & Operations — Lead Safety & Guest Experience

Haven Holidays; Tenby; In loco; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusive environment

Training and ongoing support

Funded qualifications for career dev

Team perks: dining discounts & more

Descrizione del lavoro

Haven Holidays is seeking a Head of Facilities to lead a large on-site team across maintenance, facilities management, security and cleaning at Tenby. You will drive performance, safety, and guest satisfaction while managing budgets and resources.

You will mentor leaders, develop 90-day induction plans, and collaborate with stakeholders to continuously improve park operations and guest experiences.

Competenze

• Senior-level experience in facilities management (hard and soft)
• Vendor management with proven negotiating skills
• Strong leadership and organisational abilities to develop a diverse team
• Proven track record in strategic planning and problem solving
• Excellent communication and interpersonal skills
• History of achieving departmental and organisational goals
• Knowledge of industry trends, regulations and best practices
• Commercial acumen with cost management and delivery focus
• Detail-oriented with ability to prioritise effectively during busy periods

Mansioni

• Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve results.
• Ensure a 90-day induction and training plan for new team members.
• Interact with guests and owners, addressing needs and concerns and handling escalations.
• Develop and implement strategic plans, including budgeting and resource allocation.
• Engage, educate, support, and appraise team members to foster growth and collaboration.
• Monitor performance and drive improvements in maintenance, caravan, cleaning and day-to-day operations.
• Collaborate with stakeholders to build strong relationships and identify growth opportunities.
• Ensure safety and compliance across gas, water, electricity, drainage and siting.
• Provide regular reports to senior management on achievements, challenges and plans.

Conoscenze

Leadership

Team management

Vendor management

Negotiation

Facilities management

Communication

Strumenti

Budgeting tools

Descrizione del lavoro

Haven Holidays is seeking a Head of Facilities to lead a large on-site team across maintenance, facilities management, security and cleaning at Tenby. You will drive performance, safety, and guest satisfaction while managing budgets and resources.

You will mentor leaders, develop 90-day induction plans, and collaborate with stakeholders to continuously improve park operations and guest experiences.