Head of Facilities

Leisure Employment Services; Lydstep; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Dining discount up to 50%

20% Haven Holidays discount

20% in-store discount

Free access to Haven facilities

Savings at national brands

Fully funded qualifications

Job summary

Haven in the United Kingdom is seeking a Head of Department – Head of Facilities to lead a large multi-discipline team including site maintenance, facilities management, security and cleaning. You will drive performance, set direction and ensure safe, high standards across the park.

You will manage budgets, supplier relationships, and compliance, while developing your team and delivering guest experiences that align with Haven's brand.

Qualifications

• Senior-level experience in hard and soft facilities management.
• Proven vendor management and negotiation skills.
• Strong leadership, organisation and team development ability.
• Strategic planning experience with problem-solving mindset.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide strategic leadership to the Facilities Team and set clear goals.
• Engage in guest trouble-shooting and feedback-driven improvements.
• Develop and implement strategic plans including budgeting.
• Mentor, educate and appraise team members to foster growth.
• Monitor performance and drive continuous improvements.
• Support annual sales and profit targets through maintenance and operations.
• Collaborate with stakeholders to build relationships and opportunities.
• Ensure safety and compliance in gas, water, electricity, drainage and caravan siting.
• Report achievements, challenges and future plans to senior management.

Skills

Leadership

Strategic Planning

Vendor Management

Budget Management

Team Development

Education

Degree in facilities management

Tools

CMMS

Job description

Position: Head of Department– Head of Facilities Type: Full-Time / Permanent Bonus: Up to 25% Annual Bonus Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime. In this role, you'll be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Leadership:Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
• Guest experience:Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
• Strategic Planning:Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
• Team Management:Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
• Performance Optimisation:Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
• Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day‑to‑day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.
• Stakeholder Engagement:Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
• Compliance:Maintaining safety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
• Reporting:Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Requirements

• Prior senior-level experience within a hard and soft facilities management role essential
• Prior experience in vendor management with proven negotiating skills
• Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• Proven expertise in developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• Highly effective at organising tasks and projects with a focus on meticulous detail.
• Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!