Head of Facilities

Leisure Employment Services; Hemel Hempstead; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

On-park dining discount up to 50%

Haven Holidays discounts 20%

Free access to Haven facilities

Brand/retailer savings

Job summary

Haven is seeking a Head of Department – Head of Facilities to lead a large team across site maintenance, facilities management, security and cleaning at our UK parks. You will drive safety, guest experience and operational excellence while managing budgets and resources.

You will mentor managers, uphold high standards, and collaborate with stakeholders to deliver exceptional experiences for guests and owners at Haven’s parks, including a busy support centre in Hemel Hempstead.

Qualifications

• Senior-level experience in hard and soft facilities management
• Vendor management with proven negotiation skills
• Proven leadership and organizational abilities with diverse workforce development
• Strategic planning and problem-solving experience
• Effective communication and interpersonal skills
• Track record of meeting department and organization goals
• Knowledge of industry trends, regulations, and best practices
• Commercial mindset with cost management experience
• Strong task and project organization with attention to detail
• Ability to prioritize in busy periods

Responsibilities

• Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve results
• Ensure engaging 90-day induction and training for new team members
• Interact with guests and owners, resolve escalated issues and analyse feedback for improvements
• Develop and implement strategic plans including budgeting and resource allocation
• Engage, educate, support, and appraise team members to foster growth and collaboration
• Continuously assess performance and implement process improvements
• Support annual sales growth and profitability through maintenance and cleaning operations
• Collaborate with stakeholders to identify opportunities and ensure guest satisfaction
• Maintain safety and compliance across gas, water, electricity, drainage and caravan siting

Skills

Leadership

Facilities management

Vendor management

Negotiation skills

Communication

Strategic planning

Cost management

Team development

Compliance

Stakeholder engagement

Job description

Position: Head of Department– Head of Facilities Type: Full-Time / Permanent Bonus: Up to 25% Annual Bonus Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime. In this role, you'll be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Leadership:Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team.
• Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
• Guest experience:Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
• Strategic Planning:Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
• Team Management:Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
• Performance Optimisation:Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
• Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day‑to‑day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.
• Stakeholder Engagement:Collaborate with internal and external stakeholders to build keyrelationships, identify opportunities for growth, and ensure guest satisfaction.
• Compliance:Maintaining safety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
• Reporting:Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

Requirements

• Prior senior‑level experience within a hard and soft facilities management role essential
• Prior experience in vendor management with proven negotiating skills
• Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
• Proven expertise in developing strategic plans and addressing problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
• Highly effective at organising tasks and projects with a focus on meticulous detail.
• Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!