Please note this position is based in the Middle East, Saudi Arabia. All Relocation Costs will be covered.
Key Relationships
- Internal: All Mirage employees, FM Department, Procurement, Helpdesk, Store
- External: Suppliers, Tenants, Landlords, Artan Holding staff and subsidiaries, Government Authorities
Key Accountabilities
- Oversee and ensure the effective functioning of the FM Department.
- Ensure all properties under MIPC maintenance are consistently maintained to excellent standards.
- Monitor, track, and report concerns / issues requiring management attention.
- Ensure compliance with HSE policies, ISO documentation, and local authority regulations.
- Implement asset tracking and retirement protocols.
Duties and Responsibilities
- Prepare and manage annual CAPEX & OPEX budgets, ensuring cost-effectiveness.
- Monitor utility costs, conduct energy analyses, and recommend upgrades / modifications.
- Supervise preventive and predictive maintenance programs to optimize costs.
- Oversee building projects, refurbishments, and commissioning processes.
- Provide technical expertise across electrical, HVAC, plumbing, FF & FA systems, and related mechanical systems.
- Evaluate and improve maintenance procedures for efficiency and effectiveness.
- Participate in contractor / vendor negotiations and procurement decisions.
- Approve material requests and manage spare parts inventory to prevent downtime.
- Ensure compliance with environmental, health, safety, and security standards.
- Develop work schedules, administer work order systems, and ensure timely completion.
- Prepare management reports and presentations on budgets, expenses, and property performance.
- Recruit, train, and evaluate FM personnel; oversee staff development and training needs.
- Review employee work hours, approve payroll, and manage performance appraisals.
- Address tenant complaints promptly and tactfully.
- Identify and implement workplace improvements and value-add initiatives.
- Any other duties as assigned by the General Manager.
Skills and Competencies
- Knowledge of facilities management principles and engineering operations.
- Financial management, budgeting, and cost-control expertise.
- Strong commercial awareness and contract / lease interpretation skills.
- Excellent written, verbal, and listening communication skills (English required, Arabic an advantage).
- Attention to detail, accuracy, and organizational skills.
- Negotiation, problem-solving, and conflict resolution skills.
- Strong judgment, decision-making, and analytical ability.
- Team management, leadership, and staff development skills.
- Effective planning, time management, and multitasking abilities.
- Customer service orientation and stakeholder management skills.
- Proven track record of meeting / exceeding functional performance metrics.
Education and Qualifications
- BSc / BA in Facility Management, Engineering, or related field.
- Relevant professional certification (e.g., CFM) is an advantage.
- Registration with engineering or project management boards / entities preferred.
Experience
- 8+ years of experience managing facilities and building maintenance.
- Minimum 6 years specifically in Facilities & Maintenance Management roles.
- Demonstrated ability to lead large teams and manage multiple properties.
Specialized Training / Knowledge
- Technical / engineering operations and facilities management best practices.
- Knowledge of ISO documentation and compliance procedures.
- Understanding of HSE and local authority regulations.
Working Conditions
- Office-based with regular site visits to properties.
- Direct interaction with tenants, contractors, and government authorities.
- Requires flexibility to respond to emergencies and urgent facility needs.