Head of Events

Rapport Guest Services; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading guest services company is seeking a Head of Events to drive the events strategy and delivery, ensuring exceptional experiences across all events. The role involves inspiring and leading a high-performing team, managing key stakeholders, and overseeing event logistics from planning to execution. Ideal candidates will have a strong background in leadership and event management, excellent communication skills, and a passion for customer service. This is a full-time, permanent position based in Greater London.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Paid day off for community service

Qualifications

• Strong managerial and leadership experience.
• Proficient in business administration and event system management.
• Ability to work independently and lead a team.
• Excellent communication skills at all levels.
• High level of attention to detail.

Responsibilities

• Be the first point of contact for Hosts, Bookers, and Guests.
• Assist with coordination and production of all key events.
• Coordinate planning and delivery for all events.
• Work in partnership with service providers to deliver events.
• Inspire and lead a team.

Skills

Customer service

Leadership

Event management

Communication

Attention to detail

Job description

We are seeking an outstanding Head of Events to lead our events strategy and delivery, driving creativity, operational excellence, and memorable experiences across our entire events portfolio. In this senior role, you will inspire and lead a high‑performing team, manage key stakeholders, and oversee everything from concept and planning to execution and evaluation.

The Head of Events is primarily responsible for booking, coordinating, and managing the use of the Meeting Rooms. This position also requires the administration of sales, audit performance and profitability objectives.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM)

What will you get?

• Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future : Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters : Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally : Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence : Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community : Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• You will be the first point of contact for our Hosts, Bookers and Guests providing a warm and informative welcome and introducing them to the area and its facilities.
• You will be extremely customer focused and be able to deal with enquiries and queries in a pro‑active and efficient manner always ensuring guest satisfaction.
• Assist with the coordination and production of all key events.
• Coordinate the planning and delivery of all aspects for all events, taking complete ownership for each event from the initial enquiry, availability, and diary management through to the delivery and follow up of all bookings.
• Work in partnership with all other service providers to develop and deliver events successfully.
• Day to day event management for all event activity.
• Inspire and lead a team.

The ideal candidate will

• Share our Rapport values : Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• An enthusiastic person, who takes challenges head on and isn’t afraid to challenge the status quo and suggest their own ideas. Someone who thrives in a busy, high‑pressure environment and is flexible and adaptable to change.
• The nature and culture of the organisation require this individual to be passionate about outstanding customer service, collaborative teamwork and an excellence performance.
• Strong managerial and leadership experience.
• Proficient in business administration and event system management.
• Ability to work independently and to lead a team.
• Excellent communication skills on all levels.
• High level of attention to detail.

About Us

Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5‑7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk / spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.