Head of Ecommerce & CRM

Zachary Daniels Recruitment; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Ecommerce and CRM for a rapidly growing wellness brand in the UK. This role combines strategic vision with execution focused on CRO, CRM strategy oversight, and merchandising. The ideal candidate has experience in a senior ecommerce role for a high-revenue brand and a passion for health and wellness. This position offers competitive salary and benefits, including flexible working arrangements and a strong focus on team and individual growth.

Benefits

Attractive base salary

Lucrative bonus scheme

Share options after one year

25 days holiday + Bank Holidays

Flexible working

Weekly team workouts

Significant L&D budget

Free company products

In-office health bar

Qualifications

• Experience in a senior ecommerce role for a rapidly growing brand.
• History with companies generating 20m+ in revenue.
• Affinity for health and wellness products is essential.

Responsibilities

• Drive CRO and website improvement initiatives.
• Oversee the entire CRM strategy and its execution.
• Manage merchandising including pricing and sales.

Skills

Ecommerce management

CRM strategy oversight

Merchandising

High-value product sales experience

Job description

Head of Ecommerce and CRM Sunday Times Top 100 Fastest Growing DTC Wellness Retailer

Zachary Daniels Recruitment is delighted to be exclusively retained in the search for a Head of E-commerce and CRM to join our client, one of the fastest growing wellness brands in the UK as recognised by the Sunday Times Top 100.
Having experienced rapid growth over the last few years and now with their products in the hands of Olympians, Premier League footballers, and thousands of everyday people chasing their personal best this is a wonderful time to join a business 'just getting started'.

The senior leadership team are extremely ambitious and want to continue to scale rapidly. The individual who joins as Head of E-commerce and CRM will have a seat around the leadership table and play a pivotal role in building this business into a meaningful global brand.

About The Role: Head of E-commerce and CRM

This is the perfect role for an experienced Senior E-commerce and CRM Manager who can combine strategic vision with hands-on execution.
Essentially this role covers three core areas:

• CRO - constant iteration and improvement of our clients website. Setting up and running multiple tests at any one ime
• CRM - oversight of their entire CRM strategy and execution
• Merchandising - pricing, sales etc

For the first six months you can expect to be hands-on, with a focus on planning and execution, as soon as ROI is being delivered you will be driving the road map and vision for your team - recruiting and expanding the skill set in-house.
This role requires someone to get their hands dirty and handle most of the execution in the early stages.

About you: To be considered for this role you must be able to display the following.

• Have worked in a senior ecommerce capacity for a brand that is growing, a business that is currently scaling up at a rapid pace.
• Must have worked in a company doing 20m+ revenue
• Ideally having worked on high value products (furniture, luxury goods, electronics) - lower level subscription products will not be a fit here unfortunately.

Culture fit:

The ideal candidate needs to be someone who cares about health and wellness, an affinity with the product and the sector is paramount.
Comfortable working at their offices 3 days a week ideally - our client is moving to new offices in Surbiton in a months time which will be 15 minutes walk from Waterloo.
You will need to be high energy, comfortable working in a fast paced, fluid environment. You will be happy owning your space, working closely with a high calibre senior leadership team with a real energy for rapid growth over the next 5 years.

In return our client can offer:

• Attractive base salary
• Lucrative bonus scheme
• Share options after one years service
• 25 days holiday + Bank Holidays
• Flexible working - expected to be in the office 2/3 days a week
• Weekly team workouts during work hours
• Significant L&D budget that you allocate
• Free company products
• In office health bar

BH34932