Head of Digital Operations / Digital Operations Manager

Hachette UK Limited; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK publishing company is seeking a dynamic individual to oversee their operations database and design automations. You will provide coding support, manage strategic projects, and ensure clear communication across varied audiences. The ideal candidate will possess advanced knowledge of Airtable, scripting skills in Python and JavaScript, and proven experience with API integration. This role offers a blend of in-office and homeworking arrangements, along with comprehensive benefits including private medical insurance and generous annual leave.

Benefits

28 annual leave days

Private medical insurance

Dental insurance

Generous pension schemes

Cycle to Work scheme

Up to 70% off book purchases

Development programmes

Season ticket loans

Qualifications

• Proven experience resolving operational issues.
• Ability to manage multiple projects effectively.
• Experience in providing coding support.

Responsibilities

• Oversee operations database and design automations.
• Resolve operational issues and manage the team.
• Provide clear communication of project outcomes.

Skills

Advanced Airtable knowledge

Scripting abilities using Python

Scripting abilities using JavaScript

API integration

Exceptional attention to detail

Clear communication skills

Job description

Key Responsibilities

• Overseeing the operations database (Airtable) and designing automations, interfaces and workflows
• Resolving operational issues as they arise, either directly or by delegating to the team
• Providing coding support and solutions
• Communicating project outcomes and progress
• Managing the team, reviewing and developing team members
• Managing strategic projects
• Ensuring efficient and accurate content setup and delivery to retail partners
• Providing clear communication across varied audiences

Qualifications

• Advanced Airtable knowledge (including automations, interfaces and workflows)
• Scripting abilities using Python and JavaScript
• Proven experience with API integration
• Exceptional attention to detail
• The ability to prioritise multiple projects and delegate effectively
• Clear communication skills across varied audiences

About Bookouture

Bookouture is a dynamic digital publisher of bestselling commercial fiction. Our unique publishing model and transformative campaigns have created unrivalled international author brands. We connect stories, authors and readers globally, publishing books that reflect the diversity of the societies we live in. Our submissions are always open as we believe that everyone should have the opportunity to share their story.

Bookouture is a division of Hachette, one of the largest publishing groups in the UK, with 10 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. Our Digital Operations team plays a crucial role in the heart of Bookouture, where every day brings new challenges and opportunities to make a meaningful impact. From maintaining critical systems to spearheading strategic initiatives, our team is committed to driving operational excellence and delivering exceptional results.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Benefits

• 28 annual leave days per year (increases to 29 days after 2 years of service and goes up to 30 days after 5 years of service, + bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 staff‑led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

Location & Inclusive Hiring

The role will be based at our London office, with a blend of in‑office (3 days) and homeworking (2 days) per week. Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio‑economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.