Head Of Customer Success

SF Recruitment; Birmingham; On-site; GBP 70,000 - 80,000; Full time

Job summary

A high growth tech company based in Birmingham is seeking a Head of Customer Success to lead a customer support team of 19. The ideal candidate will have experience in managing high-performance teams, with a focus on coaching and leadership. You will drive customer success utilizing the latest AI tools in a fast-paced and dynamic environment. This role offers a salary of £70,000 to £80,000 plus a benefits package including a 30% bonus scheme and private healthcare.

Benefits

Starting salary of £70,000 to £80,000

30% bonus scheme

Private pension

Private healthcare

Extensive training and progression opportunities

Flexible working hours

High-performance culture

Qualifications

• Experience in managing customer support teams in high growth tech businesses.
• Strong understanding of coaching and leadership.
• Skills in analyzing data to support management decisions.

Responsibilities

• Lead a customer support team of 19.
• Utilize AI and automation to enhance customer success.
• Drive team performance in a dynamic environment.

Skills

Experience leading support teams

Coaching & leadership mental models

Sales experience

Flexible leadership style

Data-driven management reporting

Passion for self-improvement

People-centric management

Experience with AI tooling

Excellent communication skills

Job description

Head of Customer Success with extensive experience managing support staff in high growth tech businesses and previous sales experience is sought by a high growth, scale up based in Birmingham city centre.

Utilising the latest in AI and automation technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution within the commerce space.

With extensive UK growth planned over the coming months this Head of Customer Success will lead a customer support team of 19 demonstrating an in-depth knowledge of coaching & leadership mental models to help the team excel.

This role would suit an experienced people manager who really understands and has a passion for the psychology behind stellar team performance and wants to work in a dynamic, fast paced, delivery focused environment that challenges individuals to progress quickly.

Qualifications

• Experience leading support teams ideally in high growth tech businesses
• Demonstrable coaching & leadership mental models
• Some career experience working in a sales role
• The flexibility to adapt leadership style depending on individual needs
• Data driven approach to management reporting with the ability to quantify business decisions to senior management
• A real passion for self-improvement and progression
• A tailored, people centric approach to management
• Any experience using AI tooling to drive customer success would be really useful
• Excellent communication & presentation skills

Benefits

• Starting salary of between £70,000 and £80,000
• 30% bonus scheme
• Private pension
• Private healthcare
• Extensive training and progression opportunities
• Flexible working hours
• An R&D driven, high-performance culture

This is a fabulous opportunity to join a high growth, market leading business on their growth journey.

Head of Customer Success
Birmingham

Ecommerce, application support, mental model, coaching, leadership, technology, customer service