Head of Customer Experience & Service Delivery

We Manage Jobs(WMJobs); Dudley; On-site; GBP 60,000 - 65,000; Full time

Job summary

A local council is seeking a Senior Customer Services Manager in Dudley. This role involves leading the customer services team to deliver top-notch service to residents. The ideal candidate will possess strategic leadership skills and a passion for customer service excellence. Responsibilities include managing team performance and implementing new processes for enhancement. Applicants should have experience in complex organizations and strong budget management capabilities. The position is on-site, requiring attendance 3+ days a week.

Qualifications

• Experience leading teams in customer service management within a complex organization.
• Strong budget management experience.
• Passion for innovation in customer service.

Responsibilities

• Lead the operational delivery of customer services.
• Oversee implementation of new processes to enhance customer experience.
• Manage and develop a high‑performing team.

Skills

Strategic leadership

Operational management

Customer service excellence

Stakeholder relationship building

Team management

Job description

A local council is seeking a Senior Customer Services Manager in Dudley. This role involves leading the customer services team to deliver top-notch service to residents. The ideal candidate will possess strategic leadership skills and a passion for customer service excellence. Responsibilities include managing team performance and implementing new processes for enhancement. Applicants should have experience in complex organizations and strong budget management capabilities. The position is on-site, requiring attendance 3+ days a week.