Head of Customer Experience — Remote Growth Engine

Manta Sleep; Remote; GBP 150,000 - 200,000; Full time

Job summary

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty. Key responsibilities include implementing automation, shaping brand experiences, and collaborating with marketing and product teams. Ideal candidates will have extensive experience in CX for ecommerce and a proven track record in team building and transformation.

Benefits

Unlimited vacation and sick leave

Bonus program

Paid personal growth budget

Qualifications

• 5+ years leading Customer Experience in ecommerce.
• Experience in building and transforming CX teams.
• Ability to coach and structure a global team.

Responsibilities

• Lead, coach, and develop a team of CX specialists.
• Implement automation and AI tools for improvements.
• Build customer journeys across various channels.

Skills

Customer journey design

Team leadership

Data analysis

Automation implementation

Customer insights utilization

Tools

Richpanel

Shopify

Klaviyo

Zapier

Make

Job description

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty. Key responsibilities include implementing automation, shaping brand experiences, and collaborating with marketing and product teams. Ideal candidates will have extensive experience in CX for ecommerce and a proven track record in team building and transformation.