Head of Client Services – Hybrid Leadership & Growth

Mission 4 Recruitment; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing and communications firm in Greater London is seeking a Head of Client Services to lead a team of Account Managers. The ideal candidate will possess a strong background in Direct Mail and transactional services with a client-centric approach. Responsibilities include managing client communications, ensuring timely invoicing, and tracking performance metrics while fostering team development within a dynamic and fast-paced environment. This position offers a blend of office and remote work for a progressive and innovative work setting.

Benefits

24 Days Holidays plus 8 Bank Holidays

4 days in the office and 1 day from home

Statutory Pension Scheme

Free EAP Program

Employee Discount Scheme

Qualifications

• Experience in managing client relationships at board and operational levels.
• In-depth knowledge of Direct Mail and Transactional Mail applications.
• Ability to implement and enhance improvement processes.

Responsibilities

• Manage Account Managers and oversee client communications.
• Champion client requirements for innovative solutions.
• Ensure timely invoicing and compliance with documentation.

Skills

Client/Customer management

Excellent interpersonal and communication skills

Team player

Ability to generate innovative solutions

Tools

Management Information Systems

Shuttleworth

Microsoft Outlook

Job description

A leading marketing and communications firm in Greater London is seeking a Head of Client Services to lead a team of Account Managers. The ideal candidate will possess a strong background in Direct Mail and transactional services with a client-centric approach. Responsibilities include managing client communications, ensuring timely invoicing, and tracking performance metrics while fostering team development within a dynamic and fast-paced environment. This position offers a blend of office and remote work for a progressive and innovative work setting.