Head of Amazon CX Practice

Peaple Talent; Southampton; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading customer experience consultancy in the UK is seeking a Head of Amazon CX Practice to lead the strategic development and growth of customer experience solutions across Amazon platforms. This pivotal role involves guiding teams through large-scale transformations and influencing governance and innovation at scale. The ideal candidate has over 8 years of CX leadership experience, particularly within the Amazon ecosystem, and possesses strong analytical and communication skills. This position offers a remote-first working model with flexible hybrid options.

Benefits

Remote-first flexibility

Certified 'Great Place to Work' culture

Qualifications

• 8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem.
• Deep understanding of Amazon Seller Central and related tools.
• Proven experience managing cross-functional teams and complex programmes.

Responsibilities

• Lead the strategic development and growth of the Amazon CX practice.
• Influence strategy, governance, and innovation at scale.
• Guide teams through complex, large-scale CX transformations.

Skills

CX leadership experience

Stakeholder management

Analytical skills

Communication skills

Tools

Amazon Seller Central

AWS

Amazon Connect

Job description

Head of Amazon CX Practice | Remote / Hybrid (UK) | Competitive Salary

Peaple Talent is working with an innovative, award-winning customer experience consultancy that is transforming how organisations connect with their customers using next-generation Amazon-focused CX technologies and platforms.

We’re looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You’ll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.

Why You’ll Love It

• Lead and shape a high-growth Amazon CX practice
• Work with cutting-edge CX and cloud technologies
• Remote-first with flexible hybrid working
• Influence strategy, governance, and innovation at scale
• Be part of a certified “Great Place to Work” culture

What You’ll Bring

• 8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem
• Deep understanding of Amazon Seller Central and related tools
• Strong leadership, stakeholder management, and communication skills
• Proven experience managing cross-functional teams and complex programmes
• Strong analytical and data-driven decision-making capability

Nice to Have

• Experience growing and scaling a practice or business unit
• Background in pre-sales, solution shaping, and client engagement
• Technical understanding of AWS and Amazon Connect environments
• Experience driving governance, risk, and compliance in regulated environments
• Eligibility for SC clearance